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Senior Manager, Strategic Initiatives and Business Operations

Company: ServiceNow
Location: Santa Clara
Posted on: October 14, 2020

Job Description:

Sr. Manager, Strategic Initiatives and Business Operations Employee Experience Product Line (BU) This position reports to: Senior Director of Strategic Initiatives and Business Operations, Employee Experience Product Line ServiceNow is making the world of work, work better for people. We think deeply about the activities that make up the day-to-day of the employee, and help the modern enterprise become digital - and operate better and faster. We are one of the fastest growing SaaS companies ever, and were named Forbes' most innovative company in the world in 2018. ServiceNow's Employee Experience Product Line Helps Our Customers - Manage work in a Covid and post-Covid world (think health screening, workplace safety, contact tracing, etc). See Forbes article. - - Provide employees quick and easy access to the services they need, while making corporate functions (e.g. HR, Finance) more efficient - Learn and develop employee skills on the fly - Listen to and collect employee feedback Our customers include some of the largest companies in the world, and report significant gains in employee productivity, engagement, and satisfaction. This BU is among the highest priority growth areas in the company, with significant potential as we scale this business from the millions to billions. This is a unique opportunity to join early a team / business that is scaling rapidly (to $1B+ in the next 3 yrs). The BU has one hyper-growth multi-million dollar product line headed towards $1B ARR, another one that's smaller but also hyper-growth, one that's a startup, and one moonshot. Given that and the responsibilities (below), this role will provide a vast spectrum of experiences. Responsibilities Include (but May Not Be Limited To) - Identify areas of focus to drive growth, and align with leadership to craft execution plans; examples include highly cross-functional go-to-market programs, pricing / packaging initiatives, partnership strategy - Own the business analytics function; track business performance through KPIs and identify / drive actions to improve performance; examples include analyzing the profile of our most successful customers and how we can replicate that success, pipeline acceleration - Support cross-functional initiatives and programs; e.g. product strategy, product operations, revenue forecasts, budgeting, planning - Help run QBRs, support communication / alignment between BU product leaders and C-level In order to be successful in this role, we need someone who: - Has a minimum of 7+ years (post undergrad) or 4+ years (post MBA) experience in the technology industry - ideally in management consulting, business / product operations, corporate strategy or corporate development - Has led cross-functional projects / initiatives (preferably with product, marketing and sales orgs) - Has experience working with and advising executive audiences - Has a high personal bar for quality and professionalism - MBA (from a top business school) strongly preferred We provide competitive compensation and generous benefits, including unlimited time off.

Keywords: ServiceNow, Santa Clara , Senior Manager, Strategic Initiatives and Business Operations, Accounting, Auditing , Santa Clara, California

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