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Director Incident Management - IMRT

Company: SVB Financial Group
Location: Santa Clara
Posted on: June 21, 2022

Job Description:

BE PART OF A BANK LIKE NO OTHER.When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job DescriptionThe Global Security Office is the owner of the Incident Management Response Team (IMRT). The IMRT is the facilitator of responding to incidents across the enterprise. Incidents may be internal or external to SVBFG and may include cyber-attacks, ransomware attacks, client issues, incidents against the SVB brand or critical investigations involving external actors.SVB provides innovators, enterprises and investors the services they need to succeed via four complementary businesses.We are the 15th largest bank in the US by assets (Federal Reserve, 9/30/21) with offices in innovation hubs around the US and the world!The Director of IMRT works cross functionally with all parts of the organization including, by not limited to: Commercial Bank, Global Services, Finance, Legal, Risk, etc.Essential Job Functions:Create and drive the overall vision and strategy for the Global Incident Response TeamLead Silicon Valley's Banks Incident Response Program and manage a team of incident response managers who facilitate mitigation for high-risk incidents by working with global cross functional teams throughout the course of the incident lifecycle - mitigation, customer recovery, root cause analysis, regulatory reporting, and restorationAccountable for creating and maintain incident management policies, procedures, guidelines and training materialsStay up to date on incident progress, risks, and interdependencies; resolve dependencies with peers; and, if needed, raise to Regulatory RelationsCoordinate and collaborate with technology incident management, business continuity, crisis management, and corporate security teams to ensure process continuity in planned simulation exercises to demonstrate cyber resilience in the event of a cyber-attack or breach work on complex situations, which may also be incredibly sensitive to the organizationBuild relationships with key leaders across the bank to drive a partnership between all lines of defense to properly resolve incidents and identify the root cause analyst. Engage with the cross functional teams on root causes of issues and drive consistency and efficiency.Document all incidents, causes, findings and root causes; understanding the audience may be the Board of Directors, Regulators and Auditors.Advises, creates, and counsel others about strategies, principles, or alternatives to ensure incidents are not repeated.---Education & Experience:10 + years of experience working within the privacy, cybersecurity field, Federal law enforcement or large municipal police departmentsExperience leading cybersecurity incidents and breach responses -Experience in managing critical incidents, crisis response or large complex criminal or civil investigationsBachelor's Degree minimumExperience operating in a regulated environment and/or supporting highly-regulated customersAbility to build relationships and partner closely with senior peers, using influence to drive consensus and directionLaw Degree is desirablePrevious Federal Law Enforcement or Large Jurisdiction Municipality is desirablePrevious Large Financial Institution / Banking Experience preferred---Certifications:Cyber Security Certification: CISSP, CISM, or similarCyber ResilienceSkills: Strong communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, and influence partners at all levels (including executives)Excellent organizational skills and ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for executionStrong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needsEffective risk management skills and ability to predict, mitigate and investigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB's businessPolished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.Skilled in people management, building relationships and navigating through organizations; Able to build a sense of trust and rapport that creates a comfortable & effective workplaceCritical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in process-related deliverablesTeam Leadership - Experienced in assessing team performance and morale, and driving necessary actions to improve both; Able to develop and foster collaborative teamwork and facilitate team dynamicsExcellent problem-solving, organizational and analytical skills--- 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).Equal Employment OpportunitySilicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.SummaryLocation: Tempe, AZ; Atlanta, GA; Dallas, TX; Santa Clara, CA; Salt Lake City, UT; Austin, TXType: Full time

Keywords: SVB Financial Group, Santa Clara , Director Incident Management - IMRT, Accounting, Auditing , Santa Clara, California

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