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Senior Manager, ACE GTM Operations, Strategic Business Services

Company: Servicenow
Location: Santa Clara
Posted on: September 19, 2022

Job Description:

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For - and World's Most Admired Companies - 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionThe roleTransforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a repeatable and saleable GTM program strategy and that's exactly where this role comes into play. The successful candidate will join our Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow's growth to $15B and beyond.The Senior Manager, ACE GTM Operations, Strategic Business Services will be accountable for helping build and scale our overall GTM capabilities where partner programs and strategic initiatives are concerned.At a business level, you will work cross functionally to create and execute against our most pressing initiatives and programs to benefit ServiceNow and the ecosystem. This includes building and scaling activities such as partner pulse & communication, partner awards, partner in take, partner instance management , SP&I business management and much more. This role will also help drive partner go to market, shape business strategies and priorities, reduce business risk, increase operational efficiencies, and decrease the friction of doing business with ServiceNow. In addition, this roll will lead a growing shared services team comprising a partner program manager, program communications professional, business analytics manager and NPI program manager.What you get to do in this role

  • Develop, socialize and execute a Shared Service vision, and strategy to support business objectives.
  • Define and manage the ACE Shared Service objective and operating model with measurable benefits and KPIs
  • Engage and collaborate with partners and partner managerst to collect and analyze market trend to inform biz strategy and partner requirements
  • Project manage joint go to market initiatives with strategic channel partners and internal investments
  • Manage documentation, repository, and communication with and to ACE stakeholders.
  • Prepare briefing document, present research findings and design inputs to senior ACE, Operations, IT, Marketing and Enablement leaders - Build, mentor and lead a small team to unleash their potential.QualificationsIn order to qualify for and be successful in this role, you should have:
    • Bachelor's degree or equivalent practical experience
    • 8+ years' experience in Partner Program, Partner Operations, Finance, Product Management
    • Superb at data collection and data analysis to develop business case and forecast business impact
    • Familiar with channel partner workflow, systems, and tools such as Partner Portal, Deal Registration, Microsoft Dynamic etc
    • Be able to review, judge and prioritize user requirements based on key business objectives
    • Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
    • Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
    • Experience in working with partner ecosystems, including account and product management teams
    • Prior experience establishing trusted relationships with current and prospective clients as well as internal teams
    • The ability to understand the "bigger picture" and the business drivers of various organizations
    • High energy level and a "can do" attitude
    • Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
    • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
    • Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization
    • Experience driving successful services programs and influence in a "win as a team" environmentAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.Visitourto learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

Keywords: Servicenow, Santa Clara , Senior Manager, ACE GTM Operations, Strategic Business Services, Accounting, Auditing , Santa Clara, California

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