Payments Fraud Specialist

Company: KeyPoint Credit Union
Location: Santa Clara
Posted on: May 22, 2023

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Payments Fraud Specialist Full Time Professional 30+ days ago Requisition ID: 1121 As a member of the Payments team, this role is designed to perform operational and analytical tasks, develop, execute and maintain fraud strategies for all payment channels, with particular emphasis on card fraud. As part of this role, this employee will also manage the overall dispute process for the Payments department ensuring all banking rules, regulations and requirements are met. - Job duties including but not limited to: -

• Perform daily tasks and reviews to monitor payment channel activities and maintain the integrity of the environments, primarily card environment related
• Suggest new tasks and activities to enhance overall fraud monitoring strategies for all payment channels -
• Monitor dispute processes to ensure accurate and timely completion in accordance with all applicable rules and regulations -
• Process disputes and/or member outreach as needed
• Handle dispute related escalations including member outreach and resolution -
• Perform data analysis for opportunities to prevent, detect and recover fraud losses as well as to understand behavior patterns of credit union members and detect anomalies -
• Identify fraud related patterns and react accordingly using tools available to implement or adjust fraud rules or strategies as needed -
• Identify areas of improvement within the scope of payments fraud exposure
• Keep current on emerging fraud trends, rules and regulations, industry changes
• Champion and challenge the fraud policies that are used to manage card fraud risk to optimize the balance between client experience, risk, and reward
• Work with various internal departments and vendors as needed
• Maintain monthly fraud related reporting and report to necessary parties
• Participate in special projects as needed
• Assist with and/or perform other duties as assigned
• High School Diploma or equivalent.
• 5 years of experience in financial institutions including banks and/or credit unions.
• Bachelor's Degree in Finance; Business Admin; or IT desired. Equivalent experience will be considered.
• Minimum four years' experience in the following: supporting work group(s) in a "back-office" environment; business and consumer-based banking services to include all payments, card services, and dispute resolution
• Advanced knowledge of card processing environments
• Must be familiar with data analysis techniques and processes and possess the creative problem-solving activities necessary to suggest new methods of analysis and prevention
• High attention to detail, creative thinker, a team player, and incredibly flexible;
• Able to communicate in verbal and written form in a professional manner; this position will be required to communicate/correspond directly with Members/Vendors/Senior Management
• Proficient computer skills including competence and familiarity with MS Office, Word, Excel and PowerPoint;
• Broad knowledge of financial institution operations, electronic delivery channels, card services and database administration;
• Ability to work with limited supervision;
• Must be able to work in a time sensitive, multifaceted environment.
• KeyPoint Internal Applicants Only: 6 months experience with KeyPoint Credit Union Target Pay: $28.95 - $39.81 / hourly - KeyPoint is proud to offer competitive compensation and benefits. Target pay is a general guideline. KeyPoint considers many factors in determining base pay such as experience, education/training, internal peer equity, job location, and other business considerations when extending an offer. We offer a robust total rewards program -

Keywords: KeyPoint Credit Union, Santa Clara , Payments Fraud Specialist, Accounting, Auditing , Santa Clara, California