Farmers Insurance Customer Service Representative

Company: Farmers Insurance - Candice Salcedo Agency
Location: San Jose
Posted on: January 20, 2026

Job Description:

Job Description Job Description At Farmers Insurance Candice Salcedo Agency , we believe that Teamwork Makes the Dream Workand we live by it every day. As one of the top 1% of Farmers Insurance agencies nationwide, we take pride in delivering outstanding service while fostering a fun, energetic, and team-oriented work culture. Our agency is committed to career growth, professional development, and employee success, offering hands-on training, mentorship, and a clear path for advancement. If you're looking for a workplace that values collaboration, trust, and excellence, youve found it! We are looking for an Insurance Customer Service Representative to join our high-performing team. Youll have opportunities to educate clients, recommend coverage enhancements, and contribute to agency growth. With a base salary plus commission and bonuses, earning potential ranges from $45,000 to $70,000 per year . Additional benefits include health insurance, paid time off (PTO), retirement plans, and a flexible schedulegiving you the work-life balance you deserve. If you're driven, customer-focused, and ready to be part of a top-performing team, Apply Today and take the next step in your insurance career with Farmers Insurance Candice Salcedo Agency ! Benefits Annual Base Salary Commission Bonus Opportunities Paid Time Off (PTO) Work from Home Flexible Schedule Health Insurance Dental Insurance Retirement Plan Evenings Off Work-Life Balance Responsibilities Answer and respond to customer inquiries in a professional and timely manner Assist clients with policy changes, updates, and renewals Support customers with claims assistance, ensuring a smooth process Resolve customer issues with care and efficiency, escalating when necessary Educate customers on insurance products and recommend additional coverage when appropriate Cross sell clients Retain clients Requirements Willing to obtain Property & Casualty License Willing to work during Pacific Standard Time Office Hours Bilingual in Spanish is required. Strong communication skills ability to explain insurance policies clearly Active listening & problem-solving abilities understand concerns and provide effective solutions Attention to detail accurately process policy changes and claims Tech-savvy proficient with CRM systems, email, and insurance software Multitasking skills handle multiple inquiries while maintaining excellent service Sales & upselling mindset identify customer needs and offer policy enhancements

Keywords: Farmers Insurance - Candice Salcedo Agency, Santa Clara , Farmers Insurance Customer Service Representative, Customer Service & Call Center , San Jose, California