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Solutions Engineer

Company: Thermo Fisher Scientific
Location: Santa Clara
Posted on: November 18, 2021

Job Description:

Job Title: Solutions Engineer
Requisition ID: 179107BR
Location: May be located in Santa Clara, CA; Salt Lake City, UT; or Logan, UT.

About Thermo Fisher Scientific!
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Division Specific Information
We are looking for Solutions Engineer to join our Technical Solutions team with the Single-Use Division at Thermo Fisher Scientific.

How you will make an impact!
As part of the Bioproduction Group's SUT Technical Solutions organization reporting to the Manager, BEA Technical Solutions, the Bioprocess Equipment and Automation (BEA) Solutions Engineer will provide technical solutions integrating the bioprocess capital equipment and automation needed to produce biologics in the development of proposals in close collaboration with the Technical Solution's Commercial Project Manager and the Commercial and Product Management organizations as well as R&D, Marketing and Operations functions to provide optimal solutions for our customers.
In addition, the Solutions Engineer will ensure existing processes and systems are optimized, streamlined and continuously improved to manage the business, increase productivity and ensure the highest-level customer experience.

What you will do:
Provide technical solutions in the development of proposals in response to customer inquiries across the SUT BEA business.

Complete technical pipeline reviews in coordination with the commercial project managers and technical sales to ensure a timely response.

Provide technical guidance and collaborate closely with the Technical Solution's Commercial Project Manager to ensure that proposals are provided in a manner consistent with established KPIs.

Coordinate with Product Management on technical solutions to ensure alignment with margin and other expected targets in support of established business unit goals.

Drive continuous improvement of processes to improve efficiency of the team and enhance customer satisfaction. Responsible for all proposal systems and recommended upgrades.

Assist as needed on technical training with the sales team on products.

Learn all products, equipment and automation to ensure a full understanding of solutions offered.

Participate in practical process improvement (PPI) meetings to streamline workflow and quality of the current state process.

How will you get here?

EDUCATION
BS in Engineering or technical discipline

REQUIRED QUALIFICATIONS
3+ years of experience with DeltaV control, Rockwell automation or equivalent

Experience with equipment & consumable offerings in biotechnology with a minimum of 2+ years in bioproduction

Experience supporting technical sales

Knowledge, Skills, Abilities
Works well in a fast-pace environment as a self-starter

Ability to manage multiple technical requests with excellent communication to internal and external teams

Proficient in all Microsoft programs

Excellent organization and communication skills

Proven ability to generate technical solutions in rapid growth global market segments

Demonstrated ability to function in a matrixed environment with international sites and team

Demonstrated ability to function in a highly matrixed environment and deliver results with indirect influence

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Keywords: Thermo Fisher Scientific, Santa Clara , Solutions Engineer, Engineering , Santa Clara, California

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