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Veterans Preferred - Staff R&D Infrastructure Engineer

Company: ServiceNow
Location: Santa Clara
Posted on: November 19, 2021

Job Description:

Military Veterans are Encouraged to Apply. Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.-

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Provision, monitor and manage a large-scale hybrid cloud of bare metal and VMs.
  • Build orchestration workflows by leveraging features of the ServiceNow platform.
  • Research and implement new open-source and commercial tools, technologies and methodologies.
  • Troubleshooting, problem solving, root cause analysis, and documentation
  • Design and deploy networks based on business and technical requirements.
  • Partner with project and program managers to meet overall timelines and resolution of issues.
  • Operate and troubleshoot networks to identify and resolve issues quickly.
  • Take a lead role in the engagement and mitigation of service disruption events or issues.
  • Perform non-critical investigations into functionality that is not working as desired.
  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
  • Review, consult and prepare for planned change introduction to production environment.
  • Partner with teams to plan and execute software code upgrades and device maintenance.
  • Collaborate with other infrastructure architects and engineers on design issues or improvements and input into the design process for new initiatives.
  • Lead POC engagements on design strategy, implementation and support with partner organizations


    To be successful in this role you have
    • Experience operating bare metal Linux servers at scale in a production environment, using configuration management tools such as Puppet, Chef, or Ansible.
    • Can research best practices and help maintain and promote high standards for development.
    • Has a deep understanding of Linux servers and their components, including networking, storage, and software packaging.
    • Can document and communicate systems architecture.
    • Has experience with a variety of open-source tools used in the operation of a production computing environment.
    • Can figure things out - you'll be working with a wide variety of systems technologies. There is plenty of help, but to be successful you will need to be capable of digging deep into internals of DevOps tools.
    • Experience with AI technology and architectures
    • Strong to expert Linux and networking skills
    • Proficiency in one or more scripting languages
    • Experience in source code management and branching
    • Understanding of automated build and release systems
    • Passion for automation, continuous improvement, and DevOps culture
    • Clear communication skills, both in person and online
    • Security and compliance minded

      Additional Information

      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.Visitour Candidate FAQ page to learn more.

      If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

      Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

      Videos To Watch

Keywords: ServiceNow, Santa Clara , Veterans Preferred - Staff R&D Infrastructure Engineer, Engineering , Santa Clara, California

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