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Customer Support Infrastructure Tools Engineer

Company: Netskope
Location: Santa Clara
Posted on: November 19, 2021

Job Description:

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers and follow us on Twitter @Netskope and Facebook . In this role, you will be working as part of the Technical Support Operations(TSO) Group. This group is responsible for improving the efficiency of the Global Technical Support Team. Responsibilities Implement new tools and integrations to help improve the support team's efficiency Instrument & Build Monitoring Dashboards for customers using SumoLogic Build a front-end that provides a quick view into the status of all the backend systems and allows additional drill down as needed for troubleshooting. This requires building API integration with all the backend tools such as Zabbix, Nagios, Home-grown tools. Develop custom scripts for customers Investigation of Next-generation support tools Collaborate with the support management team to identify opportunities, identify short and long-term solutions. API Integration with business tools used by other teams (Salesforce, Gainsight, Slack, JIRA) Enhancement of the Netskope support portal experience Required Experience and Skills: Strong passion for solving practical business problems Prior experience working with Sumologic, Opsgenie Interest in learning new technologies and programming languages Prior experience in any of the following programming languages: Ruby on rails Python Java C/C++ PHP Javascript: jQuery, D3, highcharts Not necessary, but extra bonus points for dabbling in elixir, erlang or rust Education: Bachelors or Masters degree #LI-Remote #LI-AG2 Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more Jobble

Keywords: Netskope, Santa Clara , Customer Support Infrastructure Tools Engineer, Engineering , Santa Clara, California

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