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Customer Success Engineer, Cortex XSOAR

Company: Palo Alto Networks
Location: Santa Clara
Posted on: January 10, 2022

Job Description:

Company Description

At Palo Alto Networks - everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Cortex Customer Success Engineers are responsible for empowering our clients to automate their Security Operations, streamlining the analyst processes and helping provide return on investment for the XSOAR platform. You are a key component of our company's success, working together with customers, partners, and their awesome Cortex colleagues.

Your Impact

Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes. You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently. Technical services include writing custom scripts and system troubleshooting.

Experience in customer-facing roles
Ability to develop and maintain scripts in Python, Powershell or JavaScript
Understanding a variety of security products and secure coding techniques
Linux system administration & troubleshooting experience
Familiarity with the different products, processes, and ecosystem
Experience as a Security Incident Responder or SOC analyst/manager
Ability to work under pressure, and prioritize tasks accordingly

Additional Information

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

All information will be kept confidential according to EEO guidelines.

Keywords: Palo Alto Networks, Santa Clara , Customer Success Engineer, Cortex XSOAR, Engineering , Santa Clara, California

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