GCMS Product Support Engineer

Company: Agilent
Location: Santa Clara
Posted on: May 8, 2022

Job Description:

To protect the health andsafety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law. Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. The Product Support Engineer strives to ensure that high-quality and easy to service hardware or software products are designed, engineered, and manufactured by Agilent in conformance with customer requirements, required standards, and regulations. With minimal supervision provides technical support for analytical systems (hardware, software, and application). Main Responsibilities Facilitates close communication between Marketing, R&D, Manufacturing, and Service Channel Assist Develops worldwide FSE documentation such as Service Notes and News Letter articles when necessary (i.e., ECO or local process change) Participates as a member of the cross-functional team to provide awareness of the customer impact of reported issues. Utilizes process planning and measurement techniques for the purpose of continual process improvement Leads the support aspects of product obsolescence after active manufacturing, including support life and obsolescence Works with the cross-functional team on the development of effective action plans with escalation personnel Creates and updates training material. Responsible for a training program that meets the field service organizations training needs Approve the instructor candidate with the product support manager and certify the instructor for training delivery (Certified Instructor) Implements support strategies throughout all phases of the lifecycle consistent with the project, Marketing, and Support objectives for assigned products. Identifies and develops support programs and products that increase the efficiency of the support and service function. Develop new processes that will significantly improve serviceability, resulting in improved customer satisfaction. Develops and creates training material for Agilent field service personnel Provides service training for newly introduced products PDN-95fe8384-d415-47e4-94ab-3f5efae7798a

Keywords: Agilent, Santa Clara , GCMS Product Support Engineer, Engineering , Santa Clara, California