Product Support Engineer Intern

Company: Picarro
Location: Santa Clara
Posted on: November 22, 2022

Job Description:

Product Support Engineer Intern

Location: Santa Clara (On-site)

Job Term: Internship



The Opportunity:

This internship is an exciting opportunity with an established, fast-growing company recognized as a leader in greenhouse gas and trace gas detection. The focus of this role will be technical support of Picarro's installed base of instruments in semiconductor fabs located in Asia, Europe, and the U.S.



Key Responsibilities:

• 
  
• Remotely assist partners, from simple requests for documentation to detailed instrumentation troubleshooting.
  
• Using NetSuite, create and manage support cases to capture all relevant information related to instrumentation issues; generate repair quotes and return authorizations (RMAs).
  
• Work closely with other members of Picarro to solve problems properly and effectively.
  
• Assist with partner training.
  
• Track and record performance metrics.
  
  
  
  
  Qualifications:
  
  
  • 
    
  • Bachelor's Degree or applicable experience preferred.
    
  • Ability to quickly comprehend complex technology behind Picarro products.
    
  • Excellent communication skills.
    
  • Knowledge of Unix / Linux a plus.
    
    
    
    
    
    
    
    About Picarro:
    
    
    
    Picarro is pioneering a unique confluence of hardware, software and cloud-based computing unlike anything being done today. By manufacturing the precision instruments at the core of this technology as well as developing the algorithms that enable cogent information to be derived from the data, we are transforming how world-class scientific, industrial and regulatory compliance measurements are made, and more importantly, who makes them.
    
    
    
    Infrared optical spectroscopy is a proven technology for delivering precise, real-time measurement of the constituents in a gas stream with high sensitivity and selectivity. Recent developments in laser technology allow for a very significant increase in the number of species that can be measured simultaneously, leading to an unprecedented increase in the amount of information that can be collected and to corresponding challenges in extracting information from the results.
    
    
    
    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.
    
    Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.
    
    
    
    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at disabilityassistance@picarro.com for assistance.
    
    
    

Keywords: Picarro, Santa Clara , Product Support Engineer Intern, Engineering , Santa Clara, California