Desktop Support Engineer

Company: Long finch technologies
Location: Santa Clara
Posted on: November 23, 2022

Job Description:

*Job Title: L2 PC & Workstation Engineer*

*Location: Santa Clara CA 30009 Onsite*

*Duration: Full Time Permanent Position*

*Job Description - Deskside Support*

*Role L2 PC & Workstation Engineer*

*Mandatory Technical Skills*

--- Good knowledge and hands on experience in Windows operating system (Win 7 & 10)

--- Good Experience in OS Troubleshooting (Windows OS)

--- Good Hands on Experience in IMAC activities

--- Good Experience in Data Backup Techniques

--- Knowledge on SCCM (Application installation, agent installation, Operating System deployment etc.)

--- Network investigation and troubleshooting

--- Specific infrastructure support functions (ex. Backups, hardware repair)

--- On-site hands for other IT support groups (ie. Networking Service) On-site administration of asset management responsibilities including applying asset tags to new IT assets (typically servers & storage) and physical count/verification of IT assets located in supported data centers during annual asset inventory exercise.

--- Systems administration functions (ex. monitoring, disk management, computer room maintenance, technical planning and consulting, System imaging and configuration)

--- Good Knowledge Encryption Software (PGP & MS Bitlocker)

--- Knowledge in PKI Certificates and infrastructure

--- Frontline Support: call tracking queue, providing resolution to end users by phone and through desk side assistance, utilizing call tracking tools, a knowledge database, and adherence to standard, pre-defined support processes

--- Excellent communication skills

--- Good customer handling skills

*Duties & Responsibilities *Desktop touch support activities

*Desirable Functional Skills *Win XP, 7 & 10 Knowledge, HP & Dell Hardware repair skills, Data Center Touch Support

Job Type: Full-time

Salary: $60,000.00 - $65,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift

Ability to commute/relocate:
* Santa Clara, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Desktop support: 5 years (Required)
* Mac OS: 1 year (Preferred)
* SCCM: 2 years (Required)

Work Location: One location%58047475%

Keywords: Long finch technologies, Santa Clara , Desktop Support Engineer, Engineering , Santa Clara, California