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Sr Staff Network Engineer - Data Center Networking

Company: ServiceNow
Location: Santa Clara
Posted on: March 19, 2023

Job Description:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For - and World's Most Admired Companies - 2022.
Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
We are seeking a Sr. Staff Network Engineer to join our Data Center Cloud Network Services team. As a key member of the Data Center Network Infrastructure Engineering team, you will be responsible for the configuration and deployment of data center network capacity along with automating the deployment process.
What you get to do in this role:

  • Drive a business-critical public cloud infrastructure around the world.

  • Design and deploy networks based on business and technical requirements.

  • Participate in the design and coding of a new piece of automation or on-platform optimization.

  • Partner with project and program managers to meet overall timelines and resolution of issues.

  • Operate and troubleshoot networks to identify and resolve issues quickly.

  • Take a lead role in the engagement and mitigation of outage causing events or issues.

  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.

  • Perform non-critical investigations into functionality that is not working as desired.

  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.

  • Review, consult and prepare for planned change introduction to production environment.

  • Participate in rotating "on call" schedule with other members of the team.

  • Partner with teams to plan and execute software code upgrades and device maintenance.

  • Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.

  • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

    Sample first 6-month deliverables

    • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.

    • Deploy capacity into a datacenter based on demand.

    • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.

    • Partner with the SRE team to identify and solve one network process issue.

      To be successful in this role you have:

      • 8+ years experience in networking including routing, switching, security and load balancing.

      • Expert level experience with internet and data center network infrastructure deployment and configuration

      • Possess a solid understanding of and have experience with most of the following network technologies: MPLS, RSVP-TE, BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.

      • Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.

      • Expert knowledge and experience with Cisco and JUNOS operating systems required.

      • F5 and Cisco ASA knowledge and experience desired.

      • Strong hands-on experience scripting automations with Python and Ansible is required. Additional experience with Terraform, PowerShell, shell scripts, Perl, and Bash is also preferred

      • 4+ years of experience with public peering relationships and route optimizations with other ISPs as a network engineer.

      • Ability to partner with peers who are globally distributed is a key part of this role.

      • Passion for customer experiences and focus on delivering high quality support.

      • Strong communication skills and empathy for customers.

      • Ability to learn new technology in a fast-paced environment.

      • Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.

      • Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.

      • 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux

      • Azure Core Platform: Compute, Storage, Networking.

      • Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.

        For positions in the Bay Area, we offer a base pay of $155,600 - $272,400 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.--- Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
        ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
        At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.
        If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
        For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
        Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .
        From Fortune. - 2022 Fortune Media IP Limited All rights reserved. Used under license.
        Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Keywords: ServiceNow, Santa Clara , Sr Staff Network Engineer - Data Center Networking, Engineering , Santa Clara, California

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