Resident Network Engineer Santa Clara, California

Company: Ordr Tech
Location: Santa Clara
Posted on: September 17, 2023

Job Description:

This is a highly technical role, providing post-sales and periodic on-site support of an assigned Ordr customer with approximately 30% travel required. -The Resident Engineer (RE) will be required to excel in Ordr product understanding, while developing and maintaining expertise on the products deployed within the customer's network.This is a unique opportunity to join an exciting startup in a hot space and make a tremendous impact on Ordr Security's growth in this new emerging marketplace. The role reports to the VP of Customer Success.KEY RESPONSIBILITIESIn this role, you will gain insight on the detailed functionality of Ordr's products and partner with all distributed elements of the service chain. This is an excellent opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader. Additional responsibilities of the role:

• Demonstrated experience leading IP infrastructure-related projects.
• Strong verbal, written and presentation communication skills to various levels within Ordr and our Customers.
• Interfaces with peer Engineers, Architects, and internal engineering departments.
• Provide Network Problem Resolution and Root-Cause Analysis as per contracted agreement with named customer.
• Provides systems/product training to customers.
• Provides guidance, mentoring & leadership to new hires and less experienced engineers.
• Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
• Experience supporting multiple complex projects simultaneously.
• Expert level internetworking troubleshooting in a large-scale network environment
• Collaborates with Engineering / Code Developers on complex product and software issues, driving resolution of software defects.
• Key involvement in Customer Success (CS) and cross-functional teams to resolve major customer issues. Leads team collaboration extending beyond work group.
• In-depth knowledge of network management, network availability & capacity planning
• Ability to Identify and share opportunities, winning use cases, and relevant strategies to our product and Sales teams.EXPERIENCE & QUALIFICATIONS
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10-15 years related experience.
  • Deep knowledge of Data Center infrastructure systems, network environments.
  • Ability to analyze, consult on large hyperscale networks.
  • Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
  • Able to isolate and resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction.
  • Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
  • Strong empathy for customers AND passion for customer success.
  • Must have strong switch and router expertise.
  • Must have some Linux, VMWare ESXi, and Firewall knowledge.
  • 802.1x/NAC, Cybersecurity, Vuln management.
  • Strong communication, interpersonal, and customer service skills.
  • The ability to relate technical information to non-technical customers.
  • Excellent communication, documentation, and presentation skills.
  • Diplomacy, tact, and poise under pressure when working through customer issues.Our policy is to provide equal employment opportunity in full compliance with all applicable laws. In keeping with this policy, decisions regarding employment, recruiting, hiring, training, transfer, promotion, pay, benefits, lay-off, demotion, discharge, or other aspects of employment will be made without respect to race, color, religion, gender, pregnancy status, national origin, citizenship, age, sexual orientation, gender identity or expression, genetic information, disability or handicap, veteran or military status or other characteristics protected by law.Salary range: $180,000 to $200,000 annually. Our job titles span more than one career-level. Actual base pay is dependent upon many factors including but not limited to training, transferable skills, work experience, business needs and location.

Keywords: Ordr Tech, Santa Clara , Resident Network Engineer Santa Clara, California, Engineering , Santa Clara, California