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Senior Program Manager, Global Customer Support Organization

Company: Palo Alto Networks
Location: Santa Clara
Posted on: October 15, 2020

Job Description:

Job Description YOUR CAREER Palo Alto Networks is looking for an experienced Senior Program Manager to support the Global Support Organization and its various lines of Business. This individual is responsible for the program management of projects and initiatives as well as organizational change management, ensuring desired business outcomes are achieved. RESPONSIBILITIES: Align programs, projects and operational activities to strategic objectives Measure, rank and prioritize programs and projects with Business Leaders Manage one or more portfolios (groups of projects or programs) to achieve strategic objects: * Maintain a list of approved projects including new tool enhancements/process change requests, providing the business with a holistic view of their project portfolio * For all Business changes, understand and communicate the operational efficiencies and impacts to the customer experience at all levels within the Global Support organization Create and deliver strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustained behavior change Partner with other stakeholders such as Global Support Operations, IT, or Analytics, to implement prioritized projects and measure success against stated objectives Create and establish engagement models and frameworks to drive consistent changes within the Global Support organization Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions REQUIRED EXPERIENCE: Effective cross-functional people leadership and management experience Strong program and project management experience Change Management skills and best practice knowledge Ability to work with different cultures in various time zones Provide excellent customer service to all internal key stakeholders Proven process improvement expertise and know-how Influence key stakeholders to adopt and deploy tool/process recommendations and changes

Keywords: Palo Alto Networks, Santa Clara , Senior Program Manager, Global Customer Support Organization, Executive , Santa Clara, California

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