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Industry Products Operations, Director

Company: ServiceNow
Location: Santa Clara
Posted on: October 17, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Own the End to End Release Planning & Execution and Go-To-Market Operating Cadence for one/two Industry Products
  • Establish clear goals, expectations, schedules, milestones and track dependencies for industry product releases.
  • Work closely with release management, engineering and industry and horizontal product teams to ensure release milestones and dependencies are on track.
  • Manage Scrum of Scrums for Industry Products.
  • Define and execute product operations processes across current and future industry product teams.
  • Are on point for Business & Product Adoption/Usage Metrics, Product & Customer Dashboards and information for Product Business Reviews, partnering with Heads of Industry Products, central Product Operations, IT, Sales Finance and FP&A teams.
  • Augment other strategic and operational initiatives/programs/projects as they arise
    • 15+ years of relevant experience in an Enterprise Software company.
    • Quick starter who understands product releases and cross functional go-to-market workings of a product organization.
    • Utilizes experience, reflection & sensing, to foresee risks in terms of people, process and information, and puts in measures to mitigate them, in advance.
    • Demonstrated ability to drive multiple projects/programs simultaneously.
    • Demonstrated ability to work with data and derive insights.
    • Excellent collaborator and high energy team player; if the team wins, you win!
    • Ability to drive cross-functional teams tactfully and with authority to align and deliver on common goals.
    • Clarity in communication with a focus on key messages needed to achieve maximum impact.
    • Ability to prioritize work ruthlessly following clearly defined criteria, with stakeholder buy-in.
    • Ability to keep momentum in times of change, and scale as organization grows.
    • Scrum Certification, MBA or equivalent degree.

Keywords: ServiceNow, Santa Clara , Industry Products Operations, Director, Executive , Santa Clara, California

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