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Services Product Line Manager

Company: Aruba Networks
Location: Santa Clara
Posted on: January 7, 2021

Job Description:

Service Product Line Manager
Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise:
The Aruba Global Services team is currently recruiting for a Product Manager role. We are seeking an experienced Product Manager who wants to be a part of a fast-paced and challenging environment. Our ideal candidate will develop and execute the roadmap for Connected Services, our unified customer experience vision for edge to cloud networking. Additionally this individual will drive the broad adoption of Aruba Support Portal (ASP), NaaS automation platform, enhance License Management System (LMS) and Case Management features, and transition our customer experience from using various platforms and portals to a Unified experience to drive our transformation to XaaS. This position reports into the Aruba Global PLM organization and requires a person with in-depth understanding of cloud services, licensing, SFDC and strong system level analysis and product management skills. In addition to the above, he/she will need to work with stakeholders across organizations to understand the current state of affairs and will work with the Engineering team to come up with proposals for a future state function, that would significantly enhance the Aruba customer experience for our traditional on-premise customers as well as our Aruba cloud customers.

  • Execute on the Integrated Operator - Connected Services Experience strategy and vision, to include

  • Conduct market in user research, document requirements, make trade off decisions on user adoption vs scale, and provide input into feature prioritization for major/minor releases

  • Define E2E UX workflows, write compelling EPICs and user stories, define quality/CX metrics and work on complex design problems requiring in-depth analysis and solutioning

  • Partner closely with UI/UX design teams to build and articulate the customer experience value proposition through mockups, wireframes, sandboxes for rapid prototyping and persuasive story-telling.

  • Simulate customer experience adoption working with the development and field teams through controlled pilots, demos, tech field days, etc.

  • Work effectively in a team environment including colleagues, support teams and development engineers, and the Aruba field organization.

  • Determine need to escalate as necessary & be able to interact with Development & QA.

  • Interact with Engineering, Sales and Partner teams to drive resolution of deficiencies / bugs

  • Participate in solutions for knowledge sharing and provide cross-training to relevant groups as needed.
    Education and Experience:

    • Bachelor's degree or equivalent in computer science, engineering or related field of study. MBA or advanced degree in computer science or engineering preferred.

    • 5+ years of work experience in SaaS, PaaS, IaaS, or NaaS, with strong background in network management and security frameworks.

    • Experience with common cloud services (onboarding, single sign on, authentication, etc), APIs, cloud computing platforms such as AWS, Azure etc. and modern cloud technologies (Kubernetes, Microservices, Containers, etc)

    • Ability to work in an agile development model with daily standups/scrums, CI/CD best practices using Jira & Confluence to capture and prioritize requirements.
      Knowledge and Skills

      • Basic understanding of product development. Strong product management background.

      • Strong problem solving skills and willingness to roll up one's sleeves to get the job done.

      • Excellent written & verbal communication skills.

      • Ability to promote teamwork and collaboration across organizational boundaries; build consensus; creates an open, team environment where differences can be discussed and resolved constructively.

      • Ability to multi-task and work well within a dynamic, fast-paced organization

      • Leads initiatives by example, creative problem solver with positive can-do attitude.

        • Santa Clara, CA
          What We Offer
          At Aruba, a Hewlett Packard Enterprise Company, we offer an exciting and fun work culture, driving innovation, collaboration, and growth. We place our customers first, deliver some of the most innovative technologies to the market, and have fun doing it all! Come join our team and be part of an exciting organization poised for success!
          Aruba, a Hewlett Packard Enterprise Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available at
          #ArubaNetworks #ArubaNetworksJobs #HPE #HewlettPackardEnterprise

Keywords: Aruba Networks, Santa Clara , Services Product Line Manager, Executive , Santa Clara, California

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