Services Product Line Manager
Company: Aruba Networks
Location: Santa Clara
Posted on: January 7, 2021
Service Product Line Manager
Aruba, a Hewlett Packard Enterprise Company, is a leading provider
of next-generation network access solutions for the mobile
The Aruba Global Services team is currently recruiting for a
Product Manager role. We are seeking an experienced Product Manager
who wants to be a part of a fast-paced and challenging environment.
Our ideal candidate will develop and execute the roadmap for
Connected Services, our unified customer experience vision for edge
to cloud networking. Additionally this individual will drive the
broad adoption of Aruba Support Portal (ASP), NaaS automation
platform, enhance License Management System (LMS) and Case
Management features, and transition our customer experience from
using various platforms and portals to a Unified experience to
drive our transformation to XaaS. This position reports into the
Aruba Global PLM organization and requires a person with in-depth
understanding of cloud services, licensing, SFDC and strong system
level analysis and product management skills. In addition to the
above, he/she will need to work with stakeholders across
organizations to understand the current state of affairs and will
work with the Engineering team to come up with proposals for a
future state function, that would significantly enhance the Aruba
customer experience for our traditional on-premise customers as
well as our Aruba cloud customers.
Execute on the Integrated Operator - Connected Services Experience
strategy and vision, to include
Conduct market in user research, document requirements, make trade
off decisions on user adoption vs scale, and provide input into
feature prioritization for major/minor releases
Define E2E UX workflows, write compelling EPICs and user stories,
define quality/CX metrics and work on complex design problems
requiring in-depth analysis and solutioning
Partner closely with UI/UX design teams to build and articulate the
customer experience value proposition through mockups, wireframes,
sandboxes for rapid prototyping and persuasive story-telling.
Simulate customer experience adoption working with the development
and field teams through controlled pilots, demos, tech field days,
Work effectively in a team environment including colleagues,
support teams and development engineers, and the Aruba field
Determine need to escalate as necessary & be able to interact with
Development & QA.
Interact with Engineering, Sales and Partner teams to drive
resolution of deficiencies / bugs
Participate in solutions for knowledge sharing and provide
cross-training to relevant groups as needed.
Education and Experience:
Bachelor's degree or equivalent in computer science, engineering or
related field of study. MBA or advanced degree in computer science
or engineering preferred.
5+ years of work experience in SaaS, PaaS, IaaS, or NaaS, with
strong background in network management and security
Experience with common cloud services (onboarding, single sign on,
authentication, etc), APIs, cloud computing platforms such as AWS,
Azure etc. and modern cloud technologies (Kubernetes,
Microservices, Containers, etc)
Ability to work in an agile development model with daily
standups/scrums, CI/CD best practices using Jira & Confluence to
capture and prioritize requirements.
Knowledge and Skills
Basic understanding of product development. Strong product
Strong problem solving skills and willingness to roll up one's
sleeves to get the job done.
Excellent written & verbal communication skills.
Ability to promote teamwork and collaboration across organizational
boundaries; build consensus; creates an open, team environment
where differences can be discussed and resolved
Ability to multi-task and work well within a dynamic, fast-paced
Leads initiatives by example, creative problem solver with positive
Santa Clara, CA
What We Offer
At Aruba, a Hewlett Packard Enterprise Company, we offer an
exciting and fun work culture, driving innovation, collaboration,
and growth. We place our customers first, deliver some of the most
innovative technologies to the market, and have fun doing it all!
Come join our team and be part of an exciting organization poised
Aruba, a Hewlett Packard Enterprise Company is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or any other protected
characteristic. The EEO is the Law poster is available at
#ArubaNetworks #ArubaNetworksJobs #HPE
Keywords: Aruba Networks, Santa Clara , Services Product Line Manager, Executive , Santa Clara, California
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