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Senior Director, Customer Engineer - (M7)

Company: Applied Materials, Inc.
Location: Santa Clara
Posted on: February 16, 2021

Job Description:

Key Responsibilities

  • Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.
  • Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.
  • Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for customer satisfaction. Interfaces with internal and external customers on business and operational issues involving the company's service commitments.--
  • Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction.--
  • Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization's direction.
  • Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
  • Defines performance metrics and reports on the site's progress against business unit and account specific goals.Functional Knowledge
    • Demonstrates broad and comprehensive understanding of different systems, theories and practicesBusiness Expertise
      • Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functionsLeadership
        • Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategyProblem Solving
          • Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgmentImpact
            • Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the businessInterpersonal Skills
              • Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience--Experience
                • Bachelor's degree or above or equivalent experience
                • People with both engineering and business sales backgrounds are the most preferred
                • 10 years leadership experience in semiconductor equipment BU or service organizations
                • Project Management (e.g. ramp experience, technology transfer, etc.)
                • People management experience: managing senior managers in a large organization
                • Multi-function experience is a plus (GFG, BU, SBU)
                • Have CC/P&L experiences (Finance Knowledge)
                • Multi region, multi customer experience is plus
                • Cross functional influence
                • Customer Managing experience
                • Ability to manage conflictsPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.QualificationsEducation:Bachelor's DegreeSkillsCertifications:Languages:Years of Experience:15+ YearsWork Experience:Additional InformationTravel:Yes, 20% of the TimeRelocation Eligible:Yes Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities. Posted 30+ Days Ago Full time R2016129 About Us Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

Keywords: Applied Materials, Inc., Santa Clara , Senior Director, Customer Engineer - (M7), Executive , Santa Clara, California

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