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Lead Product Manager, Growth & Experience

Company: ServiceNow
Location: Santa Clara
Posted on: February 15, 2021

Job Description:

Lead Product Manager, Growth & Experience - 32895 Job Title: Lead Product Manager, Growth & Experience
Location: Santa Clara, CA Leadership:

  • Will lead the product strategy, prioritization, roadmap creation, requirements definition and overall experience within the assigned domain.
  • Will build products from 0 to 1 state
  • Will develop product experience across web and mobile
  • Will drive outcomes across the customer journey.
  • Will serve as the subject matter expert on an assigned domain.
  • Will define and drive features that are deployed across digital experiences.
  • Will build detailed business cases and advocate for new features to influence the prioritization of features within other product backlogs.
  • Demonstrated ability in delivering multiple features on time and with quality along with the ability to manage project goals, scope, timelines, risk across teams and stakeholders. Stakeholders:--
    • Will understand and advocate for market, customer, and stakeholder needs to ensure the creation of the right product functionality to deliver maximum value to customers and the business.
    • Will collaborate with other cross functional team members including design, analytics, development and digital acquisition team on building scalable solutions
    • Will fulfill the duties of a product owner on an agile development team, including requirements definition, story writing, backlog prioritization, and feature roadmap creation.
    • Will partner with business stake holders and development teams to influence and align on objectives, scope, and requirement.
    • Able to interact with senior management on matters concerning the assigned domain.
    • Participate in regularly scheduled roadmap reviews with critical stakeholders to keep them up to date.
    • Strong communication skills with experience in driving the product narrative (internally and externally), conflict resolution and consensus-building.
    • Will lead the product strategy, prioritization, roadmap creation, requirements definition and overall experience within the assigned workstream.
    • Provide inputs into strategic framework to enhance the processes as and when needed.
    • Ability to switch the level of abstraction from the "big picture" strategy to micro-level details depending on the audience and context.--
    • Assures adherence to budgets, schedules, work plans, and performance requirements within the domain.
    • Own product strategy for assigned domain to develop products roadmap and drive execution across the organization by developing relationships and making strategic tradeoffs.--
    • Will create and constantly improve the experience and drive value through deep analysis and analytics.
    • Will maintain a product scorecard to measure and report on the success of the digital experience.
    • Will formulate and execute product experiments through a/b and multivariate tests to find product solutions.
    • Understand ServiceNow's strategic and competitive position and deliver products that are recognized as best in the industry
    • Integrate usability studies, testing approach, research, market, and competitive analysis into product requirements to enhance customer experience.-- Qualifications:
      • A minimum of 12+ years of overall progressive experience in product management, managing product strategy and roadmaps in technology focused business.--
      • 4+ years of experience developing product roadmaps and setting the strategic direction for the assigned domain.
      • Experience preferred in SEO, Martech or catalogs.
      • Experience leading a product squad including design, analytics, QA, Scrum master and development team in an agile environment.
      • Experience developing the key performance indicators and driving insights through data analytics.
      • Experience managing digital experiences for customers in B2C/B2B across multi-channels.
      • Entrepreneurial spirit with track record for delivering results in fast-moving environments
      • Bachelors or equivalent in Information systems, Business administration or related field.
      • Strong presentation and influencing skills and the ability to interact with executive level business and technical partners
      • Experience with Adobe suite. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. You have been redirected to a ServiceNow job page

Keywords: ServiceNow, Santa Clara , Lead Product Manager, Growth & Experience, Executive , Santa Clara, California

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