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Senior Director, Product Management Services

Company: Patelco Credit Union
Location: Santa Clara
Posted on: February 17, 2021

Job Description:

Senior Director, Services Product Management

  • Santa Clara, CA, USA
  • Full-time
  • Department: Global Customer Support Company Description Our Mission At Palo Alto Networks-- everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Job Description Palo Alto Networks is building a world-class team and our fast growth means we are continuing to look for top-notch professionals to expand the team.-- Palo Alto Networks continues to build a world-class product management organization and is looking for a Senior Director of Product Management for Services. This role requires a strong leader who will be responsible for overall strategy, leadership, and execution for our portfolio of services.-- Palo Alto Networks is a dramatically growing company and we have to make strategic decisions about how we scale out our service offerings across a global customer base. You and your team will examine and own key areas such as premium service levels for support and customer success, hardware/RMA coverage, specialized industry offerings, and enterprise licensing.-- In addition to your own creativity, you will rely on interaction with customers, partners, product managers, and cross-functional partners to understand requirements and needs. You will be expected to define and deliver competitive service offerings that help provide a more complete product experience for our customers. Other responsibilities include collaborating with Product Marketing to create product related sales and marketing materials and evangelizing the services both internally and externally.-- Given the nature of your portfolio, your success will be highly dependent on how well you can interact with and guide cross-functional organizations within Palo Alto Networks including Product, IT, Support, Professional Services, Customer Success, Finance, Sales, and Operations.-- Responsibilities-- Product ownership and strategy for Palo Alto Networks service offerings Licensing and pricing models for support and subscriptions Policies for RMAs, licensing grace periods, and product end-of-life Driving product through the NPI product readiness Offers to support channel partner programs and industry verticals Market and customer analysis, requirements development, business case, collateral, pricing, and positioning Customer engagement and relationship development for services evangelism and requirements gathering Qualifications Requirements-- Strong desire to take ownership of service offerings Ability to organize and lead teams who do not directly report to you Drive to identify unique and improved ways to meet the customer needs Experience being part of or working with a global vendor support organization Domain expertise in network security service offerings is a plus Previous work with channel partners including service providers and value added resellers 10+ years in product management or equivalent Excellent written and verbal communications skills Outstanding business and analytical capabilities Demonstrable track record of success Education BS/MS or equivalent experience required Additional Information Our--Services Team Palo Alto Networks offers a portfolio of services to assist you with the implementation of your next-generation firewall for prevention and detection of today's most sophisticated cyber attacks. Support, Consulting and Education services are available to help you get the maximum protection and value out of your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Senior Director, Services Product Management

Keywords: Patelco Credit Union, Santa Clara , Senior Director, Product Management Services, Executive , Santa Clara, California

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