SantaClaraRecruiter Since 2001
the smart solution for Santa Clara jobs

Director, Customer Data & Analytics - 34338

Company: Servicenow
Location: Santa Clara
Posted on: February 17, 2021

Job Description:

Director, Customer Data & Analytics - 34338 ServiceNow is changing the way people work.--With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and--be--more scalable than ever before.--We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our Customer, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.-- The successful candidate is a high-energy, self-starter with an established, documented competence in the program management space. You like to work in a fast-paced, collaborative environment. The successful candidate thinks strategically, acts tactically, and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a large program. You enjoy tackling new initiatives and writing the playbook as you go on how to do things right. About the role: As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. ServiceNow is seeking an analytic and strategic thinker to lead the Customer Analytics function. The Head of Customer Analytics will ensure the company operates on the best Customer insights for all the cross functional users across the company, leadership team and the users in the Customer organization, to scale the company. This position will be reporting to the Vice President of Analytics and will be part of the overall Analytics transformation program at ServiceNow. What you get to do in this role:

  • Drive Customer Analytics strategy and roadmap for the company. Provide thought leadership in the area of Customer Analytics.
  • Design, build and support the Customer Analytics Customer by assimilating signals from multiple sources and present the information in a user-friendly way to the stakeholders: Customer organization, cross functional users across the company, and the leadership team.
  • Partner with the Customer organization, engineering team, data instrumentation team and stakeholders to envision best Customer analytics Customer, alerting capabilities and the interfaces.
  • Manage and improve the user experience of how the stakeholders consume Customer information.
  • Develop and deliver unique insights about the Customer and Customers through qualitative and quantitative research.
  • Bring the promise of data science and machine learning to reality within Customer Analytics, increasing decision effectiveness and speed.
  • Own the telemetry of Customer data and the definitions.
  • Define and implement policies, processes and procedures for the governance and management of data including data capture from our cloud platform, storage, security, integration, analysis and reporting.
  • Build a best-in-class team for the exploitation of data, using cloud and social era tools and techniques for data analytics, mining and visualization. Build multiple successors and a team that meets the business needs of the future.
  • Partner with peer leaders in the Analytics organization (Sales Analytics, Finance Analytics, Marketing Analytics, Customer, and Talent Analytics) to develop and deliver cohesive Analytics Customer to the company and connect all employees with right data. Desired Outcomes:
    • Create Customer Analytics Customer with maximum adoption from the stakeholders (measured by reach and frequency), user satisfaction, and business impact.
    • Drive a cultural change, leveraging analytics and data science, to accelerate and enhance critical company priorities on Customer. --To be successful in this role, we need someone who--has:
      • 12+ years of prior experience in Customer Analytics.
      • Experience in Business Intelligence, statistics, data science, and Analytics Customer building.
      • Exposure to the end-to-end Customer Management process: Customer development, Customer management, performance tracking, Customer support, technical support, community, engineering, instrumentation.
      • Experience in managing instrumentation and telemetry data from modern cloud platforms.
      • 10+ years of experience in leading a team and ability to work with highly cross functional teams to achieve common goals.
      • Thought leadership and influencing skills to share what are the possibilities of Customer Analytics and cultivate interest amongst stakeholders.
      • Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. You have been redirected to a ServiceNow job page

Keywords: Servicenow, Santa Clara , Director, Customer Data & Analytics - 34338, Executive , Santa Clara, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Operational Program Manager
Description: JOB REQUISITIONOperational Program ManagerLOCATIONSAN RAMONJOB DESCRIPTIONRobert Half is seeking an Operational Program Manager OPM to support our growing Salaried Professional Services. The OPM is (more...)
Company: Robert Half
Location: San Ramon
Posted on: 03/1/2021

Director, Engineering
Description: This is a strategic role that will require working closely across other functions in the company. You'll build a strong technology road map that aligns to the long term goals of the business. You will (more...)
Company: Cyberinc
Location: San Ramon
Posted on: 03/1/2021

Resident Care Director
Description: RESIDENT CARE DIRECTOR - Grow your career with MERRILL GARDENS br Merrill Gardens, a privately-owned family company with a proud history of success is currently hiring a Resident Care Director for (more...)
Company: Merrill Gardens
Location: Santa Cruz
Posted on: 03/1/2021

Regional Director, Business Development
Description: Business Development San Ramon, California San Francisco, California Mobilitie is the largest privately held wireless infrastructure company in the United States. Connectivity is a vital component of (more...)
Company: Mobilitie
Location: San Ramon
Posted on: 03/1/2021

VP Industry & Portfolio Marketing
Description: Company is seeking a Vice President Industry Portfolio Marketing responsible for developing and executing the global Integrated marketing plan to ensure best practices are implemented across all industries. (more...)
Company: ExecuNet
Location: San Rafael
Posted on: 03/1/2021

Deputy Director of Development
Description: The Daraja Education Fund DEF is a US 501 c 3 organization located in Marin County, California that supports Daraja Academy, a free boarding high school in Kenya that educates and empowers girls from (more...)
Company: Global Jobs
Location: San Rafael
Posted on: 03/1/2021

Director, Project Management Office
Description: The Pasha Group is an EOE/AA Employer. We welcome and consider all qualified applicants, regardless of race,
Company: The Pasha Group
Location: San Rafael
Posted on: 03/1/2021

Product Marketing Director
Description: GE is supporting the fight against COVID-19.--Learn more GE Digital Digital Grid category Marketing Senior Level Feb 4th 2021 R3554498 Relocation Assistance: No ul li Job Description Summary The Product (more...)
Company: General Electric Group
Location: San Ramon
Posted on: 03/1/2021

Director of Statewide Policy
Description: Job Posting: Director of Statewide Policy Business, Consumer Services and Housing Agency JC-239269 - Director of Statewide Policy br STAFF SERVICES MANAGER II SUPERVISORY Final Filing Date: Until (more...)
Company: State of California
Location: West Sacramento
Posted on: 03/1/2021

Director - Programs for People with Developmental Disabilities
Description: Location: Santa Cruz, CATeam: Program Management - Program Management Team /Work Type: Full-TimeHope Services is Silicon Valley's leading provider of services to people with developmental disabilities (more...)
Company: Hope Services
Location: Santa Cruz
Posted on: 03/1/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Clara RSS job feeds