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Services Product Line Manager

Company: Hewlett Packard Enterprise Development LP
Location: Santa Clara
Posted on: February 18, 2021

Job Description:

Search Hewlett Packard Enterprise Careers At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life. What you need to know about the job Job ID: 1073256 Date Posted: 2/9/2021 Primary Location: Santa Clara, California Other Locations: Teleworker, California, United States of America Job Category: Engineering Schedule: Full time Shift: No shift premium (United States of America) The Aruba Global Services team is currently recruiting for a Product Manager role.--We are seeking an experienced Product Manager who wants to be a part of a fast-paced and challenging environment. Our ideal candidate will develop and execute the roadmap for Connected Services, our unified customer experience vision for edge to cloud networking. Additionally this individual will drive the broad adoption of Aruba Support Portal (ASP), NaaS automation platform, enhance License Management System (LMS) and Case Management features, and transition our customer experience from using various platforms and portals to a Unified experience to drive our transformation to XaaS. This position reports into the Aruba Global PLM organization and requires a person with in-depth understanding of cloud services, licensing, SFDC and strong system level analysis and product management skills. In addition to the above, he/she will need to work with stakeholders across organizations to understand the current state of affairs and will work with the Engineering team to come up with proposals for a future state function, that would significantly enhance the Aruba customer experience for our traditional on-premise customers as well as our Aruba cloud customers. Responsibilities :

  • Execute on the Integrated Operator - Connected Services Experience strategy and vision, to include
  • Conduct market in user research, document requirements, make trade off decisions on user adoption vs scale, and provide input into feature prioritization for major/minor releases
  • Define E2E UX workflows, write compelling EPICs and user stories, define quality/CX metrics and work on complex design problems requiring in-depth analysis and solutioning
  • Partner closely with UI/UX design teams to build and articulate the customer experience value proposition through mockups, wireframes, sandboxes for rapid prototyping and persuasive story-telling.
  • Simulate customer experience adoption working with the development and field teams through controlled pilots, demos, tech field days, etc.
  • Work effectively in a team environment including colleagues, support teams and development engineers, and the Aruba field organization.
  • Determine need to escalate as necessary & be able to interact with Development & QA.
  • Interact with Engineering, Sales and Partner teams to drive resolution of deficiencies / bugs
  • Participate in solutions for knowledge sharing and provide cross-training to relevant groups as needed. Education and Experience:
    • Bachelor's degree or equivalent in computer science, engineering or related field of study. MBA or advanced degree in computer science or engineering preferred.
    • 5+ years of work experience in SaaS, PaaS, IaaS, or NaaS, with strong background in network management and security frameworks.
    • Experience with common cloud services (onboarding, single sign on, authentication, etc), APIs, cloud computing platforms such as AWS, Azure etc. and modern cloud technologies (Kubernetes, Microservices, Containers, etc)
    • Ability to work in an agile development model with daily standups/scrums, CI/CD best practices using Jira & Confluence to capture and prioritize requirements. Knowledge and Skills
      • Basic understanding of product development. Strong product management background.
      • Strong problem solving skills and willingness to roll up one's sleeves to get the job done.
      • Ability to promote teamwork and collaboration across organizational boundaries; build consensus; creates an open, team environment where differences can be discussed and resolved constructively.
      • Ability to multi-task and work well within a dynamic, fast-paced organization
      • Leads initiatives by example, creative problem solver with positive can-do attitude. Location: What We Offer At Aruba, a Hewlett Packard Enterprise Company, we offer an exciting and fun work culture, driving innovation, collaboration, and growth. We place our customers first, deliver some of the most innovative technologies to the market, and have fun doing it all! Come join our team and be part of an exciting organization poised for success! Aruba, a Hewlett Packard Enterprise Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . #ArubaNetworks #ArubaNetworksJobs #HPE #HewlettPackardEnterprise HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status My favorite thing about the culture here is the amount of collaboration that goes on throughout the company. Chris Rasberry Finance Project Manager With a company as vast as HPE, you never know what's going to come up, so it keeps you on your toes, excited for the next challenge. Kristine Steeter AMS HR Operations and Global Services VP Related Content Shape the Future of Business Explore insights and resources to help IT pros shape the future of business. Experience a day in the life of Hewlett Packard Enterprise employees. Find out what it's like to work
        in Santa Clara Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act. Sign Up for Alerts Join our talent community and get HPE news and job alerts delivered to your inbox.
        Search for a category or location (or both), select a suggestion and then click "Sign Up." For information on the processing of personal data by HPE please refer to the HPE Recruitment Notice and HPE Privacy Statement . You can always withdraw or modify your consent to receive marketing and sales communication from HPE. This can be done by using the opt-out and preference mechanism at the bottom of our email marketing communication or by following this link to unsubscribe.

Keywords: Hewlett Packard Enterprise Development LP, Santa Clara , Services Product Line Manager, Executive , Santa Clara, California

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