IT Infrastructure & Cloud Services Manager

Company: Shockwave Medical, Inc.
Location: Santa Clara
Posted on: February 19, 2021

Job Description:

Shockwave Medical, Inc. is a pioneer in the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Shockwave Medical aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.Position OverviewThe IT Infrastructure & Cloud Services Manager role will be responsible for designing, selecting, building, deploying, and maintaining Shockwave Medical's on-prem and cloud IT infrastructure. Duties will include updating hardware required for maintenance of servers and the network, fixing any network and connectivity issues that could come up, detecting system and application issues, and ensuring the smooth flow of data and voice throughout the organization.The ideal candidate will be detail oriented, familiar with project management, downtime communications, change management, regulatory compliance, compliance documentation methodologies, and will possess IT skills specific to testing application & hardware functionality as well as hardware validation (IQ) tasks. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, document, track, map, and deploy infrastructure solutions that meet business processes/requirements. This role will include various functions such as project manager, network infrastructure administrator, Compliance documentation activities, IT Client Services (network/hardware troubleshooting & resolution activities). This role will be responsible for ensuring that all compliance and change control requirements are met before any changes are made to key hardware solutions (i.e. infrastructure under change control).Essential Job Functions* Hardware and software requirements gathering, selection and deployment* Extend professional, courteous, and timely support and service to IT peers, end users, and internal business units* Offer expert level of troubleshooting & diagnostics, with deep levels of resourcefulness in identifying and resolving Infrastructure issues* Adhere to and enforce IT policies.* Provide direct support for infrastructure components at Data Center (on-prem and cloud), Corporate and office locations, and remote locations* Perform infrastructure design and capacity planning* Maintain system patching and Security updates* Work independently with members of the user community to define and document both current state and ongoing development requirements* Help with Cybersecurity tools, investigations, and reporting * Assist with Helpdesk activities and other IT functions as neededRequirements* BS or BA preferred or equivalent experience (7-10 years IT Experience). * Minimum five years of experience in IT Network Support role* Experience designing and deploying redundant hardware and power solutions in support of DR/BC is required* Experience working in and managing an on-prem/cloud hybrid with cloud direct connect environments required* Experience with Azure and/or AWS server provisioning required* Expertise in managing local AD, Azure AD, OUs, and GPOs is required* Prior experience managing database servers is required* Experience managing VM hardware environments is required* Familiarity with powershell scripting is desired* Must possess strong customer service skills * VMware, Microsoft certifications preferred* Written and verbal communication skills to communicate effectively at all levels. * Ability to work in a fast-paced environment while managing multiple priorities * Operate as a team and/or independently while demonstrating flexibility to changing requirements.BenefitsShockwave Medical offers a competitive total compensation package including comprehensive benefits (medical, dental, vision) as well as pet insurance and student loan refinancing support.EEO Employer

Keywords: Shockwave Medical, Inc., Santa Clara , IT Infrastructure & Cloud Services Manager, Executive , Santa Clara, California