Global Services Content Manager

Company: CTI Education Group
Location: Santa Clara
Posted on: February 25, 2021

Job Description:

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
Job Description - Global Services Content Manager (8365) Job Description The Global Services Content Manager plays a key role in supporting Global Services communications and programs, including employee engagement, talent development, and learning. This person is responsible for managing Global Services communications programs, including content creation, governance, and channel management and support.-- Work with division and marketing communications stakeholders to ensure accuracy and clarity of content for specific audiences and support and enhance the execution of Global Services communications strategy to engage and empower employees in partnership with others across Global Services.-- Provide oversight and support for Global Services SharePoint Online sites. Oversee content consistency and effectiveness and facilitate collaboration and efficiency among teams with education, best practices, and site design. Work with development resources as needed.-- Oversee Global Services communications and templates and facilitate the annual review of the Global Services communications policy and guide as needed. Maintain content guidelines and standards. Review and edit policies, procedures, guidelines, and standards, emphasizing template standardization and content style continuity before publishing.--Help develop, socialize, and support communications intake and prioritization workflow.-- Support communications dashboard in alignment with OKRs. Manage communication KPIs that drive actionable insights, and monitor system reporting and trends to recommend enhancements.--

• Review content for clarity, consistency and regulatory concerns--
• Provide guidance on how to set up SharePoint Online sites and pages to meet communication needs--
• Change subject lines to increase opens and engagement with content--
• Suggest SharePoint Online functionality and/or templates based on needs--
• Recommend the use of Teams channels or video over email based on audience
• Meet with communication stakeholders to review communication intake forms and gather more information to help set priorities and determine required resources--
• Review communication metrics and make recommendations about how to increase communications effectiveness, such as email click-throughs, site visits and Teams shares/likes Qualifications Excellent written and verbal communication skills.-- Strong attention to detail.-- Ability to prioritize and manage multiple deadlines and projects. Ability to write in explanatory and procedural styles for multiple audiences Skilled in the Knowledge Management framework (people, process, tools) for project management, communicating content, identifying audience needs, extracting knowledge from subject matter experts, and ensuring quality deliverables.-- Bachelors Degree in Business, Communications or other related field-- Experience designing online help, HTML design, content management, graphics, and multimedia.
  • SharePoint Online--
  • InfoPath--
  • Project management--
  • Agile basics-- Bachelors Degree in Business, Communications or other related field-- Primary Location Work Locations : Tasman 3003 Tasman Drive Santa Clara 95054 Job : Banking Operations Full-time Job Posting : Feb 19, 2021, 9:26:59 PM n For more than 30 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group serves companies in technology-related, life science and healthcare, venture capital and private equity, and premium wine industries. Along with commercial, investment, international and private banking services provided by Silicon Valley Bank, the company offers funds management, business valuation services, broker-dealer transactions, asset management and private wealth management. Headquartered in Santa Clara, Calif., SVB Financial Group operates in centers of innovation in the U.S. and around the world. Learn more at www.svb.com. SVB Financial Group is an equal opportunity employer.At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply-- 2019 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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Keywords: CTI Education Group, Santa Clara , Global Services Content Manager, Executive , Santa Clara, California