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Director of Product, Buyer Journey

Location: Santa Clara
Posted on: January 10, 2022

Job Description:

The Role

As the Director of Product Management for Buyer Journey, you will lead a team of Product Managers to identify, nurture and guide our largest consumer segment through their home-shopping journey. Based on the data, insights and hypotheses you and your team will develop, you'll generate, iterate and execute on an outcome-focused roadmap. As the product leader for our top business priority, you'll have the freedom and flexibility to test and build your way into improving and innovating the buyer journey. You'll partner closely with our agent experience product leader to ensure agents are able to meet our buyers' needs, and drive the shared success metrics of the marketplace. This is a high-impact and high-visibility role, your team's vision and work will be critical in making the destination for consumers to make home happen.

What We Are Looking For

An Influencer - You are able to move the hearts and minds of not just your teams, but your peers and executive leaders. You have strong beliefs loosely held, and influence from a position backed by data. People gravitate to the arguments you make not because you are the loudest, but rather because you are the best listener and truly understand the needs and goals of those you seek to influence.

A Coach - You have a respectful approach to guiding, encouraging (and even inspiring!) not just your direct reports but the broader cross-functional team of designers and engineers. You have a proven ability in creating an environment where each person can uniquely shine, contribute and show up as their authentic self every day. You roll up your sleeves and get hands on when necessary; you create safety for your teams to fail and learn safely.

A User Advocate - You have a user-centred style, with a strong sense of empathy and thinking about bringing the whole journey to life. You create a culture of continuous feedback and connection with your users to ensure you and your teams ensure we know our users not just make assumptions.

A Scientist - You believe that the way to understand and discover insights is by generating hypotheses and running experiments. You create transparency around the data and use it to guide your decisions, but also drive shared understanding across diverse perspectives. You can manage ambiguity with grace, remain objective and guide your team and peers through uncertainty

A Strategist & Tactician - You have experience driving product direction and execution. You base your decisions on data, yet can create a compelling story around the vision to inspire those around you. You get engaged with big challenges and engage those around you to engage in big thinking. And because you are driving the plan, you feel a sense of ownership to bring it to life by guiding and empowering broader teams to develop solutions.

A Facilitator - You can bring diverse perspectives together and create a shared purpose / a common goal. You believe in fighting hard for win:win solutions and letting the best argument win. You want everyone and all perspectives to be heard, yet are confident in making tough decisions, and making those decisions in a way where it's ok to disagree and commit.


At, we believe that everyone deserves a home of their own. We're a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we're there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we'd love to have you join our team to help.

We've got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we're hoping you'll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Let's make a difference, together. For Real.

Keywords:, Santa Clara , Director of Product, Buyer Journey, Executive , Santa Clara, California

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