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Customer Success Manager (US or Portugal)

Company: Dragonboat
Location: Santa Clara
Posted on: January 15, 2022

Job Description:

Company Description

Dragonboat is the fastest-growing product and portfolio management platform for outcome-driven teams. Dragonboat has customers in over 20 countries, including Miro, Chime, and F5 Networks, and has powered multiple startups in their journey to becoming unicorns. We're remote natives with teams in Portugal and the US, supporting outcome-focused organizations of all sizes.

Our team shares a passion for building excellent products and delivering exceptional value to our customers. Join us in building an amazing company together.

Job Description

As our Customer Success Manager you will join a world class customer focused, data driven CSM team in the US and Portugal and help our customer throughout their journey on the Dragonboat platform, from initial onboarding through continued engagement. You will ensure our customers achieve their product and portfolio goals in the best possible way.

More specifically, you will
Design, Implement and adjust customer success plans and journey templates to assist customers to achieve their goals through the Get, Use, Pay & Renew phase.
Balance the human / relationship building and data- and tech-driven approach to empower customers to self-serve.
Create and host product demos, webinars, and other creative training to both new and existing customers.
Become a product and Responsive PPM expert providing technical details of the product or sharing best practices to help customers achieve their goals.
Partner with product teams - Capture, document, and organize feature requests and UX issues/bugs and proactively work with the product team to prioritize them. Communicate with customers on the progress of these requests. Support product testing pre-release to ensure a thorough understanding of the product and a high-quality release.
Win as a team - in the US and Portugal.

Qualifications
Are a self starter, strive for excellence, enjoy the fast paced environment and are excited to make a big difference for our customers and at Dragonboat.
Have a track record of 2+ years of Customer Success, customer marketing, product consulting or customer-facing role in a software environment.
Have strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
Have great people skills: genuine, positive, engaging, empathetic, poise under pressure when dealing with difficult interpersonal situations, a high degree of patience
Data savvy, analytical, and have excellent organization, project management, and time management skills
Nice to have - product management, program management or marketing experiences.

Additional Information

Perks

We love working at Dragonboat, and we think you will too! You can expect:
Remote native company with flexible working hours
Competitive compensation
Stock options
Health/dental/vision insurance
Annual company trip to a destination of the team's choice
401k matching program (US)
Meal card (Portugal)

Keywords: Dragonboat, Santa Clara , Customer Success Manager (US or Portugal), Executive , Santa Clara, California

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