Customer Success Manager (US or Portugal)
Location: Santa Clara
Posted on: January 15, 2022
Dragonboat is the fastest-growing product and portfolio management
platform for outcome-driven teams. Dragonboat has customers in over
20 countries, including Miro, Chime, and F5 Networks, and has
powered multiple startups in their journey to becoming unicorns.
We're remote natives with teams in Portugal and the US, supporting
outcome-focused organizations of all sizes.
Our team shares a passion for building excellent products and
delivering exceptional value to our customers. Join us in building
an amazing company together.
As our Customer Success Manager you will join a world class
customer focused, data driven CSM team in the US and Portugal and
help our customer throughout their journey on the Dragonboat
platform, from initial onboarding through continued engagement. You
will ensure our customers achieve their product and portfolio goals
in the best possible way.
More specifically, you will
Design, Implement and adjust customer success plans and journey
templates to assist customers to achieve their goals through the
Get, Use, Pay & Renew phase.
Balance the human / relationship building and data- and tech-driven
approach to empower customers to self-serve.
Create and host product demos, webinars, and other creative
training to both new and existing customers.
Become a product and Responsive PPM expert providing technical
details of the product or sharing best practices to help customers
achieve their goals.
Partner with product teams - Capture, document, and organize
feature requests and UX issues/bugs and proactively work with the
product team to prioritize them. Communicate with customers on the
progress of these requests. Support product testing pre-release to
ensure a thorough understanding of the product and a high-quality
Win as a team - in the US and Portugal.
Are a self starter, strive for excellence, enjoy the fast paced
environment and are excited to make a big difference for our
customers and at Dragonboat.
Have a track record of 2+ years of Customer Success, customer
marketing, product consulting or customer-facing role in a software
Have strong verbal and written communication skills: able to
present complex ideas in an accessible and engaging way
Have great people skills: genuine, positive, engaging, empathetic,
poise under pressure when dealing with difficult interpersonal
situations, a high degree of patience
Data savvy, analytical, and have excellent organization, project
management, and time management skills
Nice to have - product management, program management or marketing
We love working at Dragonboat, and we think you will too! You can
Remote native company with flexible working hours
Annual company trip to a destination of the team's choice
401k matching program (US)
Meal card (Portugal)
Keywords: Dragonboat, Santa Clara , Customer Success Manager (US or Portugal), Executive , Santa Clara, California
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