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Product Manager - Customer Experience (CX)

Company: Palo Alto Networks
Location: Santa Clara
Posted on: May 8, 2022

Job Description:

Company Description

Our Mission

At Palo Alto Networks - everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

Palo Alto Networks IT is building a world-class IT product management team with a mission to improve how customers experience our products post-sale. You will work to improve how customers manage their products and orders after the sale has been completed and how customers get support for their products.

You will design experiences that bring together order management, licensing, and support systems that are easy and intuitive to use and meet our customers needs. You will also assist in supporting new product introductions. This will include building new workflows that span various apis, data stores and systems in our Customer Support Portal.

You will be responsible for understanding the needs of our customers, creating and validating new hypotheses for meeting their needs and for delivering the minimal desirable product that meets their needs.

You will define requirements, measure key results, track experiments, and frequently ship releases.

Responsibilities

  • Understand the needs of our customers. Ability to determine customer insights using qualitative and quantitative methods.
  • Build products and features to provide frictionless experience to support our customers.
  • Manage project portfolio and effectively manage feature prioritization.
  • Build customer facing applications that interact with across systems and business rules that meet a variety of business use cases, great experiences.
  • Work with business stakeholders across the company to understand their business, operational, and engineering requirements. Design and deliver innovative solutions to address those needs.
  • Partner with business, UX, and engineering teams to define requirements, develop functional specifications, and estimate delivery timelines.
  • Act as the product owner in an Agile/Scrum process and own writing of user stories, acceptance criteria, and sign off on feature completion.
  • Prioritize and make informed decisions on all features. Manage the product backlog and attend agile ceremonies.
  • Understand the current system and system interactions. Able to understand the viability of possible solutions. Engages in user acceptance testing.
    Qualifications

    Qualifications:
    • Strong 5+ Yrs of experience working as a Product Owner in high tech company
    • Strong desire to take ownership of a set of new products and features
    • Drive to design something new, innovative, and disruptive
    • Understanding of the commercial and operational needs of enterprise product offerings
    • Strong experience working with business systems SFDC
    • Experience working with engineering and cross functional teams in a high technology company
    • Experience working in Agile/Scrum teams as a Product Owner
    • Bachelors Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required
    • Software development background is a plus
    • Excellent written and verbal communication skills
    • Superlative collaboration mindset - this is a highly cross-functional role
    • Do-what-it-takes attitude
      Additional Information

      The Team

      Working at a high-tech cybersecurity company within Information Technology is a once in a lifetime opportunity. You'll be joined with the brightest minds in technology, creating, building, and supporting tools that enable our global teams on the front line of defense against cyberattacks. We're joined by one mission - but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team that feels excitement at the prospect of a challenge and feels a thrill at resolving technical gaps that inhibit productivity.

      Our Commitment

      We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

      Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

      We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

      Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

      Covid-19 Vaccination Information for Palo Alto Networks Jobs
      • Vaccine requirements and disclosure obligations vary by country.
      • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
        • The job requires accessing a company worksite
        • The job requires in-person customer contact and the customer has implemented such requirements
        • You choose to access a Palo Alto Networks worksite
        • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Keywords: Palo Alto Networks, Santa Clara , Product Manager - Customer Experience (CX), Executive , Santa Clara, California

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