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Senior Director Operations - South Bay

Company: Satellite Healthcare
Location: Santa Clara
Posted on: May 13, 2022

Job Description:

The Sr Director of Operations is responsible to the Regional Vice President for operational oversight and administration of dialysis services within a specified Market Service Area (MSA). -Senior Director Operations

About Satellite Healthcare

Satellite Healthcare is more than simply a dialysis company. Since our founding in 1974, we have become the industry's leader in personalized quality care: 70% of our centers earn 4- and 5-star ratings from Medicaid and, far ahead of all other providers. Our success in caring for patients can be attributed to our mission, our not-for-profit structure, and our people. Together, they create a powerfully patient-centered organization.

Our mission is clear: to make life better for people living with kidney disease. Because we are a non-profit, we can pursue that mission with all our resources, united by our passion for patient care. As part of our commitment to continuous improvement, Satellite Research explores new ways to elevate the effectiveness and delivery of dialysis therapy. And Satellite Wellbound is leading the industry in home dialysis because better outcomes and quality of life are our highest priority. We are also substantial contributors to community and philanthropic kidney initiatives.

Across our organization, we share a single mission - to make life better for those living with kidney disease. -

About the Role

The Sr Director of Operations is responsible to the Regional Vice President for operational oversight and administration of dialysis services within a specified Market Service Area (MSA). - The Operations Senior Director is a member of the dialysis team and leads and supports both the strategic and quality plans for a specific MSA of operations.

The Sr Director of Operations provides supervision, mentoring and coaching to Center Managers within the MSA in all areas of responsibilities especially in quality and operations. Quality services are defined and measured for all patients based on the direction and guidance of the Chief Medical Officer (CMO). The Senior Director of Operations works collaboratively with the Medical Director(s) and Center Manager of each center to resolve issues and improve the overall performance of center. The Senior Director of Operations provides guidance and support to the local Quality Assurance Performance Improvement (QAPI) program including the patient experience.

The Senior Director of Operations maintains a strong working relationship with physicians, medical practices and payers within their business area. The Senior Director of Operations works collaboratively with Medical Affairs and Business Development staff and other corporate departments to define, implement and evaluate corporate initiatives, and responds to specific direction from the Executive Team.

The person in this position, if assigned to oversee a center with a DADS license, may also be designated as the Alternate Administrator, Alternate Supervising Nurse, or Director of Nursing.

Essential Functions -:
- - - - - - -


- - - - - - - - - - - -Market Service Area and Dialysis Center Leadership

Provides supervision, mentoring and advice to the Center Managers

Provides leadership and direction in the opening of new centers

Encourages and develops leadership at all levels of the organization

Provides corporate visibility and shares corporate communication with centers

Facilitates center management and the technical team in problem solving facility and supply issues/concerns

Supports matrix management as it functions with ancillary services including administrative functions, social work, nutrition, and quality

In absence of the Regional Vice President, the Senior Director of Operations has the authority to carry out responsibilities of the Regional Vice President for the MSA

- - - - - - - - - - - -Employee Management

Plans and promotes all levels of staff involvement in the operations

Develops a recruitment and retention plan for the region with HR

Provides direction and supervision of hiring and disciplinary action at the center level and consults Human Resources when necessary

Reviews focal reviews with Center Managers, working collaboratively in assessing performance and setting goals

Utilizes the pyramid as a teaching tool for Clinical Management on staff development and retention

Monitors staff education and training programs

Promotes teamwork by offering information, advice, and assistance to all staff members in a positive, courteous, and cooperative manner

Contributes to Satellite being employer of choice

- - - - - - - - - - - - -Financial Oversight

Prepares and monitors, in collaboration with the Finance Department and clinical management staff, the operating and capital budgets for each center

Ensures that established financial targets are met

Works with Finance to support vendor contracts

Monitors - the use of company guidelines for staffing ratios/patient scheduling

Identifies opportunities for cost savings in labor and supplies

- - - - - - - -Regulatory Oversight

Ensures that centers operate in compliance with all State and Federal regulations, especially the CMS Conditions for Coverage for End Stage Renal Disease Facilities (Code of Federal Regulations 42, Federal Register of April 15, 2008) and the DHS Interpretive Guidelines

Ensures that Texas centers with a license from the Department of Aging and Disability Services - ("DADS"), operate in compliance with all State and Federal regulations, including the Texas Administrative Code ("TAC"), Title 40, Part 1, Chapter 97

Ensures that centers are in compliance with the submission of accurate data and other information to governing agencies (e.g. ESRD Networks) in a timely manner

Participates in mock surveys and holds Center Manager accountable for performance plans

Attends Governing Board Review at least twice a year at each center

Keywords: Satellite Healthcare, Santa Clara , Senior Director Operations - South Bay, Executive , Santa Clara, California

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