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Business Process Manager

Company: Cypress HCM
Location: Santa Clara
Posted on: May 16, 2022

Job Description:

Business Process Manager

Overview
We are seeking an enthusiastic Business Process Manager to join the Process Optimization Office. Our team drives a Human Led and Digital augmented approach to Process Optimization across the Enterprise. Our team leverages process mining to uncover current baseline of automation and quantify the impact on cost, cycle time, value creation of our current business processes. We jointly uncover new paths to Transformation and work with our stakeholders to deliver it. In this role, you will be a key member of our team driving and supporting initiatives and programs to transform and optimize Sales processes and solutions across the Lead to Opportunity life cycle. You will have the opportunity to balance driving long-term, strategic capabilities while maintaining focus on the delivery of near-term improvements. This role reports into the Business and not IT (Information Technology).

Core Responsibilities:
Drive process simplification, standardization and automation through cross-functional collaboration across all phases of the project lifecycle including all activities necessary to define, measure, analyze, improve, and control a new process or solution.
Prepare and deliver analysis, recommendations, status updates, etc. presentations to internal stakeholders and executive leadership team.
Conduct interviews and facilitate workshops with business stakeholders to formulate strategy, define customer needs, validate requirements and proposed changes to business processes and operating models.
Develop process simplification and improvement procedures as well as monitor and report out process performance and adoption across the organization.
Formulate strategic objectives and appropriate key measurements for initiatives.
Analyze current process standards and metrics to provide solutions for improvements while updating and maintaining documentation on process improvements and performance.
Perform data gathering, root cause analysis, demand analysis and performance trending to develop appropriate process control changes.
Analyze and document dependencies between new and existing processes and identify opportunities for improvements.
Serve as a change agent for transitioning business stakeholders to new ways of working.
Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management.
Help with mentoring other team members (will not have any direct reports).
Identify potential roadblocks/obstacles and escalate issues as needed.
Serves as a catalyst for continuous business process optimization, standardization and automation.
Maintain the governance and quality of all process deliverables in a centralized process map repository.
Apply process change management practices with the understanding of and assessing the impact of the change and ensuring that all changes are formally approved and acknowledged by all stakeholders affected.

Skills:
8 or more years of relevant work experience with a bachelor's degree or at least 6 years of work experience equivalent to an Advanced degree (e.g., Masters, MBA, JD, MD).
Hands on experience working with Sales and Sales Operations related business processes across Lead to Opportunity capabilities (I.e., Lead Management, Account Management, Opportunity Management, Quote Management etc.).
Lean Six Sigma Black Belt Certification.
Demonstrated business process improvement experience (DMAIC).
Proven ability to accurately produce detailed process flow designs, document key metrics, and produce supporting cost/benefit analysis.
Ability to understand and work with technical concepts and creatively apply these concepts to process innovation and business efficiency.
Ability to design target operating processes that satisfy strategic needs, customer needs, business needs, and decisions made using data.
Strong stakeholder management, analytical, workshop facilitation, interviewing, project management, and creative problem-solving skills.
Strong team-player with proven ability to effectively work with and influence various business functions within an organization.
Ability to work in a team-based model, collaborating with team members to drive initiatives to completion in a fast paced, highly matrixed environment.
Proficiency with Lucidchart, Smartsheet, Microsoft Office Suite, as well as process mapping and analysis tools.
Ability to connect the dots to deliver wholistic outcomes
Experience with Process Mining tools a plus.

Keywords: Cypress HCM, Santa Clara , Business Process Manager, Executive , Santa Clara, California

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