Business Process Manager
Company: Cypress HCM
Location: Santa Clara
Posted on: May 16, 2022
Business Process Manager
We are seeking an enthusiastic Business Process Manager to join the
Process Optimization Office. Our team drives a Human Led and
Digital augmented approach to Process Optimization across the
Enterprise. Our team leverages process mining to uncover current
baseline of automation and quantify the impact on cost, cycle time,
value creation of our current business processes. We jointly
uncover new paths to Transformation and work with our stakeholders
to deliver it. In this role, you will be a key member of our team
driving and supporting initiatives and programs to transform and
optimize Sales processes and solutions across the Lead to
Opportunity life cycle. You will have the opportunity to balance
driving long-term, strategic capabilities while maintaining focus
on the delivery of near-term improvements. This role reports into
the Business and not IT (Information Technology).
Drive process simplification, standardization and automation
through cross-functional collaboration across all phases of the
project lifecycle including all activities necessary to define,
measure, analyze, improve, and control a new process or
Prepare and deliver analysis, recommendations, status updates, etc.
presentations to internal stakeholders and executive leadership
Conduct interviews and facilitate workshops with business
stakeholders to formulate strategy, define customer needs, validate
requirements and proposed changes to business processes and
Develop process simplification and improvement procedures as well
as monitor and report out process performance and adoption across
Formulate strategic objectives and appropriate key measurements for
Analyze current process standards and metrics to provide solutions
for improvements while updating and maintaining documentation on
process improvements and performance.
Perform data gathering, root cause analysis, demand analysis and
performance trending to develop appropriate process control
Analyze and document dependencies between new and existing
processes and identify opportunities for improvements.
Serve as a change agent for transitioning business stakeholders to
new ways of working.
Provide education and training on changes, updates, and
improvements for guidelines, processes, and procedures to
stakeholders and management.
Help with mentoring other team members (will not have any direct
Identify potential roadblocks/obstacles and escalate issues as
Serves as a catalyst for continuous business process optimization,
standardization and automation.
Maintain the governance and quality of all process deliverables in
a centralized process map repository.
Apply process change management practices with the understanding of
and assessing the impact of the change and ensuring that all
changes are formally approved and acknowledged by all stakeholders
8 or more years of relevant work experience with a bachelor's
degree or at least 6 years of work experience equivalent to an
Advanced degree (e.g., Masters, MBA, JD, MD).
Hands on experience working with Sales and Sales Operations related
business processes across Lead to Opportunity capabilities (I.e.,
Lead Management, Account Management, Opportunity Management, Quote
Lean Six Sigma Black Belt Certification.
Demonstrated business process improvement experience (DMAIC).
Proven ability to accurately produce detailed process flow designs,
document key metrics, and produce supporting cost/benefit
Ability to understand and work with technical concepts and
creatively apply these concepts to process innovation and business
Ability to design target operating processes that satisfy strategic
needs, customer needs, business needs, and decisions made using
Strong stakeholder management, analytical, workshop facilitation,
interviewing, project management, and creative problem-solving
Strong team-player with proven ability to effectively work with and
influence various business functions within an organization.
Ability to work in a team-based model, collaborating with team
members to drive initiatives to completion in a fast paced, highly
Proficiency with Lucidchart, Smartsheet, Microsoft Office Suite, as
well as process mapping and analysis tools.
Ability to connect the dots to deliver wholistic outcomes
Experience with Process Mining tools a plus.
Keywords: Cypress HCM, Santa Clara , Business Process Manager, Executive , Santa Clara, California
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