Food and Beverage Operations Manager
Location: Santa Clara
Posted on: June 23, 2022
Posting Date May 04, 2022
Job Number 22071671
Job Category Food and Beverage & Culinary
Location Santa Clara Marriott, 2700 Mission College Boulevard,
Santa Clara, California, United States
Brand Marriott Hotels Resorts
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
(Outlets & Banquets)
Supervises daily Food and Beverage (F&B) shift operation and
monitors compliance with all F&B policies, standards, and
procedures. Manages day-to-day operations verifying that the
quality, standards and meeting the expectations of the customers on
a daily basis. Maintains the operating budget, and verifies that
standards and legal obligations are followed. Develops specific
goals and plans to prioritize, organize, and accomplish work..
Education and Experience
--- High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area.
--- 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
--- Assists in the ordering of Food and Beverage (F&B)
supplies, cleaning supplies and uniforms.
--- Supervises daily F&B shift operation and monitors
compliance with all F&B policies, standards and procedures.
--- Supports and supervises an effective monthly self inspection
--- Operates all department equipment as necessary and reports
--- Supervises staffing levels to verify that guest service,
operational needs, and financial objective are met.
--- Encourages and builds mutual trust, respect, and cooperation
among team members.
--- Understands employee positions well enough to perform duties in
--- Develops specific goals and plans to prioritize, organize, and
--- Monitors and maintains the productivity level of employees.
--- Verifies that all team members/supervisors understand the brand
--- Maintains the operating budget, and verifies that standards and
legal obligations are followed.
--- Assists supervisors in understanding team members ever changing
needs and expectations, and how to exceed them.
--- Celebrates and fosters decisions that result in successes as
well as failures.
--- Communicates areas that need attention to staff and follows up
to verify understanding.
--- Coordinates cleaning program in all F&B areas (e.g.,
General clean), identifying trends and making recommendation for
--- Establishes and maintains open, collaborative relationships
--- Creates and nurtures a property environment that emphasizes
motivation, empowerment, teamwork and passion for providing
--- Follows property specific second effort and recovery plan.
--- Stays readily available/ approachable for all team members.
--- Demonstrates knowledge of the brand specific service
Providing Exceptional Customer Service
--- Provides services that are above and beyond for customer
satisfaction and retention.
--- Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
--- Serves as a role model to demonstrate appropriate
--- Manages day-to-day operations, monitors quality, and standards
and meets the expectations of the customers on a daily basis.
--- Takes proactive approaches when dealing with guest
--- Sets a positive example for guest relations.
--- Stays readily available/ approachable for all guests.
--- Reviews comment cards and guest satisfaction result with
--- Responds in a timely manner to customer service department
--- Provides information to supervisors and co-workers by
telephone, in written form, e-mail, or in person.
--- Provides guidance and direction to subordinates, including
setting performance standards and monitoring performance.
--- Analyzes information and evaluates results to choose the best
solution and solve problems.
--- Performs hourly job function if necessary.
--- Extends professionalism and courtesy to team members at all
--- Comprehends budgets, operating statements and payroll progress
--- Performs other duties, as assigned, to meet business needs.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott, Santa Clara , Food and Beverage Operations Manager, Executive , Santa Clara, California
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