Night Manager
Company: Signia by Hilton San Jose
Location: Santa Clara
Posted on: June 22, 2022
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Job Description:
A Night Manager is responsible for directing and administering
Front Office operations in the hotel's continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As Night Manager Manager, you would be responsible for directing
and administering Front Office operations in the hotel's continuing
effort to deliver outstanding guest service and financial
profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards:
-Manage all Front Office operations to include, but not limited to,
guest service and registration (check-in/check-out), room inventory
and availability, guest service standards and initiatives, product
quality, cost controls and overall profitability, marketing
initiatives, systems use and management, budgeting and forecasting,
department management, policy and procedure implementation and
enforcement and meeting participation and facilitation
-Monitor and develop team member performance to include, but not
limited to, providing supervision, scheduling, conducting
counseling and evaluations and delivering recognition and
reward
-Monitor and assess service and satisfaction trends, evaluate and
address issues and make improvements accordingly
-Ensure compliance with Company standards
-Meet and greet guests and respond to guest inquiries, requests and
issues in a timely, friendly and efficient manner and resolves
guest concerns
-Initiate and implement up-selling techniques to promote hotel
services and facilities to maximize room occupancy and overall
revenue
-Ensure team members have current knowledge of hotel products,
services, facilities, events, pricing and policies and knowledge of
the local area and events
-Complete audit procedures, as needed
-Recruit, interview and train team members
Keywords: Signia by Hilton San Jose, Santa Clara , Night Manager, Executive , Santa Clara, California
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