Director, Customer Analytics

Company: Palo Alto Networks
Location: Santa Clara
Posted on: June 25, 2022

Job Description:

Company DescriptionOur MissionAt Palo Alto Networks - everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionProactive and predictive analytics to help our leaders anticipate and adapt the strategy to move the needle on revenues

• Lead partnerships with Customer Support, Services, Customer Success, and Product business executives to build data and analytics products to support achieving Customer & product success targets
• Disruption "Take risk fearlessly" - Delivering data and insights in realtime to execs in new ways and help in decision making
• Collaborate "Work together, win together" - Ability to partner with cross-functional teams in delivering trusted data and key insights
• Execute "Strive tirelessly for simplicity and usability" - Deliver dashboards with great user experience in providing key actionable insights
• Be an analytics thought leader, levering data science to generate deep and actionable insights
• Champion to improve data literacy across the organization
• Prioritize competing demands with a focus on delivering business value, impact, and operational efficiency
• Manage ideation to the adoption (end to end) of the post go sales analytic with actionable insights
• Drive Customer Success analytics strategy and roadmap for the company. Provide thought leadership in Business Value Analytics.
• Develop and deliver unique insights about Customers through qualitative and quantitative research
• Embed Data Science and Machine Learning models part of business decision making processes and realize the true value of AI
• Realize the true value of Telemetry, provide insights to Product and Customer Success teams
• Define and implement Data Governance and management of data and deliver a Single Source of Truth for the EnterpriseQualificationsYour Experience
  • Overall 15 years of experience in BI/UI/UX and Data/Analytics/Data Science Domains
  • 5+ years of experience working in Sales or Marketing or Customer analytics organizations leading Analytics teams
  • 5+ years of experience in SaaS companies, an expert in SaaS metrics, influence Execs in defining the right metrics
  • Proven track record of realizing the value of Machine learning and expertise in embedding ML in decision making
  • Experience in delivering Customer/Product Analytics
  • Proven track record of building teams from the ground up both onshore and offshore
  • Proven ability to build strong relationships with business stakeholders and ability to present to executives
  • Ability to nurture and support a strong team culture: customer/service focus on excellent technology; high-quality implementations; self-motivated innovation and problem-solving
  • Excellent attention to detail and proven ability to build simple, elegant, and impactful Executive dashboards/products
  • Experience with data visualization tools such as Tableau, Power BI or similar BI platforms
  • Excellent analytical and modeling skills, in excel and SQL
  • Bachelor's or Master's degree in a quantitative fieldAdditional InformationOur CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Covid-19 Vaccination Information for Palo Alto Networks Jobs
    • Vaccine requirements and disclosure obligations vary by country.
    • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
      • The job requires accessing a company worksite
      • The job requires in-person customer contact and the customer has implemented such requirements
      • You choose to access a Palo Alto Networks worksite
      • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Keywords: Palo Alto Networks, Santa Clara , Director, Customer Analytics, Executive , Santa Clara, California