DevOps & Site Reliability Engineering Manager

Company: RealTime-CTMS Software Solutions
Location: Santa Clara
Posted on: August 7, 2022

Job Description:

"Be part of a company that is influential and the standard for a rapidly evolving industry!"WHO ARE WE?RealTime Software Solutions (RTSS) is a Leader and rapidly growing SaaS technology company that provides a comprehensive Clinical Trial Management System (CTMS) to the global clinical research industry.Our Mission and Vision are to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. The cloud-based solutions are dedicated to solving complex problems to simplifying the research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are a remote and telecommuting company. " ----WHAT ARE WE LOOKING FOR?--- -In this position, you will play a crucial role in executing our ongoing SaaS software delivery activities, driving quality and velocity, and delighting our clients by building world-class software.The successful candidate will have exceptional DevOps and SRE skills and demonstrated experience in a lead role and a quality-driven engineer ready to constantly challenge themselves by working on a wide variety of SRE and DevOps technologies and always striving to do the right thing for our customers. Additionally, this role will work side by side with our product teams, Software and QA engineers to launch new features focusing on security, scalability, resiliency, recoverability & reliability. ----WHAT WILL YOU BE DOING?

• Engage, Improve, develop, measure, and implement processes and tools for Continues Integrations and Delivery, Site Reliability Engineering, and automation of deployment and support of products into the cloud
• Coordinate with product, development, support, operations, quality, and management teams to ensure installation and integration efforts are automated and well documented
• Deliver industry-leading public cloud CI/CD pipelines using cutting-edge cloud-native technologies
• Identify and analyze production events and outcomes to improve reliability, operability, and customer experience of SaaS applications and lead the SLI/SLO/SLA efforts
• Develop and improve production site monitoring and application performance insights tools to improve MTTD and MTTR and bring operational excellence via automation
• Lead and identify operational efficiencies, potential outages, and security threats in Development, UAT, Staging, and Production environments and provide Incident response and resolution support for infrastructure with product teams, Software, and QA engineers.
• Ensures delivered product has passed all required gates such as QA and customer acceptance testing
• Drive scope definition, requirements analysis, functional and technical design, product configuration, and production deployment
• Provide technical expertise and ownership in diagnosing and resolving issues, including the determination and provision of workaround solutions or escalation to service owners
• Act as a technical escalation point for the engineers' team.
• Communicate, collaborate, and work effectively in a global environment.WHAT DO YOU NEED?
  • A Bachelor's degree in software engineering or equivalent combination of technical education and work experience.
  • 7+ years of experience in SRE/DevOps delivering continuous integration / continuous delivery tools, REST API deployment, containerization, IaaS/PaaS, public/private cloud, data pipelines, application observability, and monitoring using site reliability engineering methodology.
  • 3+ years of experience in one or more languages such as PHP, MySQL, and SQL are a big plus.
  • 3+ years of experience with AWS management.
  • 3+ years of experience in creating, executing, and troubleshooting complex, automated processes used to configure servers and/or deploy code.
  • Experience in building CI/CD pipelines for large-scale applications on AWS.
  • Experience with AWS networking concepts like VPCs, Route 53, Security Groups, WAF, NLB/ALB/ASG/ELB.
  • Experience with build automation and continuous integration (CI) and continuous delivery (CD) ecosystem: using GitHub, AWS CI-CD pipeline or any tools like Jenkins, Bamboo, etc., and deployment management tools like terraform, Packer, Ansible, Salt, Chef, and/or Puppet.
  • Experience with monitoring and troubleshooting solutions using cloud Native tools, New Relic, and Alert Logic.
  • Experience in migrating & supporting the applications on Docker/Kubernetes
  • Experience programming skills in Unix, Scripting, and Automation
  • Experience in redefining applications into cloud-native environments
  • Experience in release management and improving rollback solutions for deployments
  • Experience working in a fast-paced, collaborative environment utilizing the efficiencies of an agile, Iterate Fast mentality in a remote and multi-time-zone environment
  • Exceptional collaboration and communication skills across distributed teams
  • Experience in clinical research or Healthcare tech is strongly preferred
  • Experience in HIPAA/HITECH/HITRUST/PHI/PII and PCI DSS working environmentWHAT SETS YOU APART?---
    • Demonstrated expertise in DevOps concepts and the SRE lifestyle.
    • 2+ years of SRE/DevOps experience as a hands-on lead/manager.
    • Ability to understand the application requirements (Performance, Security, Scalability, etc.) and assess the suitable services/topology on AWS Deploy & Support applications.
    • Familiarity with security benchmarks such as OWASP, PCI-DSS, CIS, SOC2, FedRAMP, etc.
    • Build tools to monitor & alert the high performance and low latency applications on AWS.
    • Solid Experience in deployment, automatic, and delivery of large-scale, durable, and reliable full-stack SaaS and mobile applications in a cloud environment. ----WHAT IS IN IT FOR YOU?
      • Company sponsors health insurance, long-term disability, and life policy
      • 15 days of Paid Time Off per calendar year
      • 9 paid Holidays
      • 6 Recharge Days
      • Work Anniversary Bonus
      • Participation in the Employee of the Quarter Program
      • RealTime matches employee 401K contributions at 100% of the first 3% investedAll successful candidates must complete and pass reference and background checks. -"The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred." Thank you for your interest in RealTime Software Solutions. - -Equal Opportunity Employer RealTime Software Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in -all of -its policies and practices, including employment. ----Your Right to Work -- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire. -

Keywords: RealTime-CTMS Software Solutions, Santa Clara , DevOps & Site Reliability Engineering Manager, Executive , Santa Clara, California