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Director of Engineering, Digital Experience Management (Full Stack)

Company: ServiceNow, Inc.
Location: Santa Clara
Posted on: September 16, 2022

Job Description:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For - and World's Most Admired Companies - 2022.Learn more on Life at Now blog ( and hear from our employees (\_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.**Description**ServiceNow is seeking a Director of Digital Experience Management Technology to lead our Digital Marketing team. We are looking for an experienced development leader with strong technical problem-solving skills as well as business acumen to understand our business and prioritize the team's work accordingly. You will provide leadership and vision to the team and work closely with the Global Customer Success at Scale team to deliver all aspects of their digital marketing technology needs.**Essential Duties & Responsibilities:**+ Lead and manage a team of developers, and drive the execution of complex front-end projects and backend integrations+ Manage website infrastructure to ensure widespread adoption across local, regional teams+ Deploy innovative responsive web applications for your key stakeholders, review current status of system applications and prepare recommendations for systems improvements+ Utilize new web development technologies to find creative solutions for web, social, and mobile medium+ Use your knowledge of server-side technology to architect applications and partner with our internal content teams to produce a good quality user experience+ Prepare system development cost estimates, budgets, and schedules+ Identify and develop processes to enable business stakeholders to take advantage of the Marketing Technology stack+ Oversee and manage ServiceNow's relationships with key technology vendors (as needed)+ Forecast and report on performance and identify gaps and opportunities for growth**To be successful in this role you have:**+ Bachelor's degree in Marketing, Computer Science or quantitative field.+ A minimum of 10 years of Marketing/Analytics experience, with hands on leadership experience leading a team of high performing marketing professionals+ Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.+ A deep interest in the latest developments, industry trends, and best practices for digital marketing, analytics and Marketing technology tools.+ Excellent communication skills - ability to make complex technology concepts understandable to broader teams+ Ability to work well with both c-suite executives as well as day-to-day users, evangelizing the utilization of technology to drive marketing and business goals+ Extensive knowledge of the Adobe platform (including but not limited to) AEM, Ad Cloud, Audience Manager, Analytics and Target.ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page ( to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .

Keywords: ServiceNow, Inc., Santa Clara , Director of Engineering, Digital Experience Management (Full Stack), Executive , Santa Clara, California

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