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Manager Strategic Design

Company: Apple
Location: Santa Clara
Posted on: September 20, 2022

Job Description:

SummaryPosted: Weekly Hours: 40 Role Number:200401523AppleCare Service Content provides the foundation for technicians to support our customers worldwide. We create training and reference materials to ensure customers have a fantastic service experience whenever and wherever they may need it.These days, content rules, and you're only as good as the content you are releasing. Developing a meaningful, long-term content roadmap is key to providing useful training and reference content to our global service audience. AppleCare Service Content is searching for a skilled, experienced manager to lead the team that creates this content strategy to enable service technicians worldwide to help millions of Apple customers. As the leader, you'll partner with team members across the business and use your superb collaboration, communication, organization, and content production abilities to guide your team through year-round publishing events.This role will be based onsite in Sunnyvale.Key QualificationsExcellent leadership and management skills with a proven ability to take initiative, create a positive team environment, work as a team leader (member), and build collaborative relationshipsExperience with content-development processes, methods, and principlesAbility to identify, define, and analyze sophisticated knowledge and content management issues as well as recommend and help implement solutionsUse creative thinking and knowledge of industry standard methodologies to recommend qualitative strategies to make procedural content more effectiveExperience leading content strategy across a diverse range of content typesAbility to lead, mentor and manage a team of direct reportsAbility to build positive relationships at all levels throughout an organizationExcellent communication and interpersonal skillsExperience collaborating with a cross-functional team to prioritize, plan, and update contentAbility to perform effectively under pressureAbility to cut through ambiguity to inform effective solutionsStrong organizational and time-management skills, including the ability to prioritize projects and meet deadlinesDescriptionAs the Content Strategy Manager, you will partner throughout AppleCare Service Operations to build a content program that meets the evolving needs of our business and global community of technicians. You'll use your prior experience developing strategic content roadmaps for a large organization. You'll guide your team to create a content strategy spanning technical documentation, self-paced training, video, systems, tools, etc. Your team's responsibilities also include content performance metrics, audience segmentation, content localization strategies, certification programs, and search optimization. The end result of your team's efforts is content that allows technicians to quickly find useful information when and where they need it.ResponsibilitiesLead Strategic Content Design teamShepherd career development and performance of direct reportsPrioritize your teams tasks and manage resource utilization Work with leadership and peers to develop a long term vision for content, systems, development tools, and end-user experienceDevelop and refine processes for your team that work seamlessly with partner organizationsEducation & Experience6+ years experience in a content management, knowledge management, information design role5+ years experience in a manager roleBachelor's degree in communication, online analytics, or human- computer interaction and or equivalent work experience.

Keywords: Apple, Santa Clara , Manager Strategic Design, Executive , Santa Clara, California

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