Front Office Manager
Company: Hilton Santa Clara
Location: Santa Clara
Posted on: September 15, 2023
Compensation: $75,000 - $80,000 based on experience
The Hilton Santa Clara is seeking a Full Time Front Office Manager
to join our great team and enjoy all the benefits of our exciting
hotel environment! Come be part of one of the finest Santa Clara
Four Diamond Hotels featuring 280 rooms in the heart of Silicon
Valley next to the San Francisco 49'ers Levis Stadium, Great
America Amusement Park and Santa Clara Convention Center.
Front Office Manager is responsible for the overall operations of
the Front Office department to include the front desk agents, night
auditors and bellstaff.
Ideal candidate will be available for a flexible schedule to
include AM/PM shifts, weekdays, weekend and holidays. The Front
Office Manager will be covering evening shift and may cover morning
-Establishes standards, policies and procedures for the Front
-Handles guest complaints and requests. Resolve issues in a manner
satisfactory to both the guest and the hotel.
-Work with Sales and Revenue managers regarding guests and
-Complete weekly, monthly and annual reports as necessary.
-Attends training seminars to perfect Front Office techniques and
procedures and enhance supervisory skills.
-Assists Front Desk Agents with duties when necessary to provide
excellent guest service.
-Hold a pre-shift meeting with staff prior.
-Be prepared for each daily activity and review any variations with
management and staff.
-Work shifts are covered with adequate staff, ensure correct
staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD and pass on
-Consistently monitor the performance of associates on an on-going
basis and provide feedback. Reward, discipline and document
associate performance and provide timely counseling. Address
associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work with regard to
interviewing, hiring, performance appraisals and terminations of
-Select qualified, goal and service oriented individuals and
develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times.
-Maintain efficiency in the operation of the staff in a high
standard of quality of service and courtesy, bringing total
satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and
-Prepare and post weekly schedules in accordance to guest needs and
-Conduct frequent hospitality audits to ensure the staff are
conducting themselves in the manner appropriate for the department.
Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among
-Ensure all guests who experience a problem receive an appropriate
response, any promised compensation is delivered, and an
appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel
policy and applicable laws.
-Plan, assign and direct work of associates.
-Promote open channels of communication between all hotel
-Other duties as directed or assigned.
All candidates must pass criminal background check and drug testing
The Hilton Santa Clara is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status or
disability. If you need accommodation for any part of the
application process because of a medical condition or disability,
please call 408-562-6714 or email Ngoc Diep at
firstname.lastname@example.org to let us know the nature of your
Keywords: Hilton Santa Clara, Santa Clara , Front Office Manager, Executive , Santa Clara, California
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