Assistant Director, Online Graduate Programs

Company: Santa Clara University
Location: Santa Clara
Posted on: September 18, 2023

Job Description:

Assistant Director, Online Graduate Programs



Position Title:
Assistant Director, Online Graduate Programs

Position Type:
Regular


Hiring Range:

$25.24 - 29.01 per hour: Commensurate with experience


Pay Frequency:
HourlyA. POSITION PURPOSE
The Assistant Director of Online Graduate Programs works as part of the Graduate Business Programs Office team to assist in the retention of graduate business students and enhance the community of scholars in the Leavey School of Business. The Assistant Director works collaboratively within Graduate Business Programs to advise graduate business students to implement academic policy, and develop student leaders consistent with the mission and strategic plan of the Leavey School of Business. The Assistant Director works directly with the online program management provider to coordinate student services for graduate business students.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Academic Support and Records Management.

• Coordinate opportunities and provide academic advising for new and returning students.
  
• Work with the Admissions team to ensure a smooth file transition for matriculated students.
  
• Update, maintain, and provide information regarding student academic records (course credits, waivers, transfer credits, holds)
  
• Process quarterly academic standing reports to include academic warning, probation, disqualification, as well as Dean's List awards and Beta Gamma Sigma candidates.
  
• Process quarterly registration; including but limited to:
  
• Monitor enrollment and manage waitlist process during registration period;
  
• Determine and meet timelines for all records-related activities
  
• Identify areas in which to streamline the process
  
• Work with Bursar's Office on various issues related to tuition and fees
  
• Assist with graduation and degree conferral
  
• Work with each student to ensure degree completion and conferral.
  
• Provide information to all degree candidates regarding Commencement events
  
• Work with the online program management provider on special items, and projects as needed.
  
  Student Engagement
  
  • In coordination with the Senior Assistant Dean, Student Service Programs Team, and Faculty Director(s), develop and implement an appropriate Student Life engagement model consistent with LSB Desired state and University Strategic Plan.
    
  • Coordinate with the Graduate Business Program team on graduation and other events as needed.
    
  • Coordinate and support the weekend on-campus "intensives" events for online graduate business students.
    
  • Lead and coordinate with the Graduate Business Program team on the residency component.
    
  • Work with the online program management provider and Faculty Director(s) as needed on special cases and situations with students
    
  • Other duties as assigned.
    
    C. GENERAL GUIDELINES
    
    • Recommends initiatives and implements changes to improve quality and services.
      
    • Identifies and determines causes of problems; develops and presents recommendations for improvement of established processes and practices.
      
    • Maintains contact with customers and solicits feedback for improved services.
      
    • Maximizes productivity through the use of appropriate tools; planned training and performance initiatives.
      
    • Researches and develops resources that create a timely and efficient workflow.
      
    • Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy, and timeliness of all operational functions.
      
    • Prepares and submits reports as requested and required.
      Develops and implements guidelines to support the functions of the unit.
      
      D. QUALIFICATIONS
      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
      This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
      
      1. Knowledge
      
      • Understanding and supporting the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity.
        
      • Knowledge of Microsoft (mail merge), Excel, PowerPoint, PeopleSoft (or similar), and Google Apps for Education (at least familiarity and willingness to learn).
        
      • Knowledge of working with online students is ideal.
        
        
        2. Skills
        
        • Strong expertise in graduate business school recruiting, application operations, and student life.
          
        • Exceptional management experience and administrative skills.
          
        • Demonstrated interpersonal, customer service, written, and oral communication skills.
          
        • Strong communication and presentation skills; team player.
          
          3. Abilities
          
          • Ability to manage complex processes and procedures with attention to detail and accuracy.
            
          • Ability to exercise sound and appropriate judgment in a challenging work environment
            
          • Demonstrated ability to cultivate collaborative relationships with internal and external constituencies.
            
          • Ability to maintain an extremely detailed and high level of confidentiality.
            
          • Ability to problem solve; organized and flexible with the ability to set priorities.
            
          • Ability to work with Online students and vendors.
            
            4. Education
            
            • Bachelor's degree required.
              
              5. Years of Experience
              
              • Minimum 0-3 years of relevant work experience, preferable in higher education
                
                E. PHYSICAL DEMANDS
                The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets the skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
                
                • Considerable time is spent at a desk using a computer terminal.
                  
                • May be required to travel to other buildings on the campus.
                  
                • May be required to travel off-campus and out of the county and state to host and attend current student and alumni networking events.
                  
                • May be required to attend conference and training sessions within Bay Area or in or out-of-state locations.
                  
                • May be required to occasionally travel to outside customers, vendors, or suppliers.
                  
                  F. WORK ENVIRONMENT
                  The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
                  
                  • Typical office environment.
                    
                  • Offices with equipment noise.
                    
                  • Offices with frequent interruptions.
                    
                  • Has their own cube, laptop, and direct phone line.
                    
                    
                    
                    
                    COVID-19 Statement
                    
                    The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
                    
                    EEO Statement
                    
                    ---Equal Opportunity/Notice of Nondiscrimination
                    
                    Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
                    
                    Title IX of the Education Amendments of 1972
                    
                    Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
                    
                    Clery Notice of Availability
                    
                    Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
                    
                    Americans with Disabilities Act
                    
                    Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at .
                    
                    
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Keywords: Santa Clara University, Santa Clara , Assistant Director, Online Graduate Programs, Executive , Santa Clara, California