Lead Case Manager
Company: The Salvation Army USA Western Territory
Location: Sacramento
Posted on: May 3, 2024
Job Description:
DescriptionThe Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical
part of the universal Christian Church. Its message is based on the
Bible. Its ministry is motivated by the love for God. Its mission
is to preach the gospel of Jesus Christ and to meet human needs in
His name without discrimination.
BASIC PURPOSE
Under the direct supervision of the Emergency Shelter Supervisor,
the purpose of this position is to supervise and manage case
managers and all case management activities and programs geared to
emergency shelter assistance, case management, and housing
assistance services to homeless individuals
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervises all Case Managers at the Emergency Shelter.
- Assigns and supervises daily work tasks to case
managers.
- Supervises the provision of case management and housing
services to shelter clients.
- Manages logs, reports, and client files of shelter
clients.
- Manages quality and quantity of client case management
appointments.
- Responsible for reviewing client's information, inputting and
creating HMIS reports for all shelter contracts.
- Manages records and prepares monthly reports with the Social
Services Administrative Assistant.
- Develops and maintains a community referral list for the
Emergency Shelter including community resources, organizations,
agencies and the continuum of care as needed.
- Lead the coordination with TSA Case Managers, and Sacramento
Step Forward (SFF) Navigators to ensure all clients have a V-SPDAT
and are "Document Ready".
- Establishes and maintains a housing referral system for
clients, including landlords, rental agencies, management
companies, local and regional housing authorities.
- Ensures that Case Managers meet with clients at least twice a
month, depending on contract requirements.
- Ensures the implementation of case management standards as
required by all funding sources including: Sacramento Housing and
Redevelopment Agency (SHRA), Department of Human Assistance (DHA),
and Veteran's Administration (VA).
- Advises client individually, or in other small groups regarding
plans for meeting needs, and aids client to mobilize inner
capacities and environmental resources to improve social
functioning.
- Helps client to modify attitudes and patterns of behavior by
increasing understanding of self, personal problems, and client's
part in creating them.
- Refers clients to community resources and other
organizations.
- Drives customer clients to appointments, events, and
workshops.
- Compiles records and prepares reports. Creates and maintains
client files.
- Accesses and records client and community resource
information.
- Develops and conduct periodic workshops and/or one-on-one
session for clients and potential clients on housing and related
issues.
- Develops and strengthens collaborative relationships with
housing specialists, supervisor and case managers.
- Ensures that Case Managers maintain accurate and confidential
case records on each client served.
- Tracks and reviews HMIS and Bridges client data.
- Attends trainings as required by The Salvation Army.
- Completes and submits reports and paperwork in a timely fashion
as designated by the Supervisor. Meets deadlines and department
productivity demands.
- Acts as role model within and outside the agency.
- Maintains a positive respectful attitude.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS
REQUIREMENTS
- High School Diploma or GED equivalent.
- AA Degree; at least five years related experience and/or
training; or equivalent combination of education and
experience.
- Must be familiar with the social services aspect of The
Salvation Army.
- Ability to respond in a professional manner to inquiries or
complaints from clients, regulatory agencies, or members of the
business community.
- Excellent organizational skills, attention to detail and
ability to track and present very accurate information
- Must have good English written and verbal skills. Bi-lingual
preferred (Spanish-other languages a plus.
- Must be able to communicate effectively with staff and
clients.
- Must have ability to empathize, communicate and work with a
variety of people from diverse backgrounds.
- Ability to maintain confidentiality of sensitive materials and
information.
- Ability to work independently and without daily immediate
supervision.
- Knowledge and experience with Word and Excel 2003 or
2007.
- Knowledge and experience with Homeless Management Information
System (HMIS) highly desirable.
- Ability to drive a Salvation Army
- Must be at least 21 years of age.
- Complete The Salvation Army's Decision Driving course
training.
- Authorize The Salvation Army to add name to DMV Pull Notice
Program list for driving records.
PHYSICAL REQUIREMENTS:
- Ability to sit, walk, stand, bend, squat, climb, kneel, and
twist on an intermittent or sometimes continuous basis
- Ability to grasp, push, and/or pull objects
- Ability to reach overhead
- Ability to operate telephone
- Ability to lift up to 25 lbs.
- Ability to operate a computer
- Ability to process written, visual, and/or verbal
information
- Ability to operate basic office equipment and tools PC, Fax
Machine, Telephone, Calculator, Copier, Printer
- Miscellaneous office equipment including but not limited to
staplers, three-hole punch, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: The Salvation Army USA Western Territory, Santa Clara , Lead Case Manager, Executive , Sacramento, California
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