Provider Network Coordinator
Company: Upward Health
Location: Santa Clara
Posted on: January 2, 2026
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Job Description:
Company Overview: Upward Health is an in-home, multidisciplinary
medical group providing 24/7 whole-person care. Our clinical team
treats physical, behavioral, and social health needs when and where
a patient needs help. Everyone on our team from our doctors,
nurses, and Care Specialists to our HR, Technology, and Business
Services staff are driven by a desire to improve the lives of our
patients. We are able to treat a wide range of needs β everything
from addressing poorly controlled blood sugar to combatting anxiety
to accessing medically tailored meals β because we know that health
requires care for the whole person. Itβs no wonder 98% of patients
report being fully satisfied with Upward Health! Job Title & Role
Description: The Provider Network Coordinator (PNC) plays a
critical role in advancing Upward Health's mission by identifying,
developing, and maintaining a comprehensive network of external
clinical providers. This includes primary care physicians,
specialists, hospitals, skilled nursing facilities, and ancillary
services such as paramedicine, laboratory, imaging, and pharmacy.
The PNC ensures that all necessary services and supports are
available to patients, collaborating with external providers to
improve care outcomes, enhance quality metrics, reduce hospital
readmissions, and ensure smooth care transitions. This role is
ideally suited for someone who lives within the community Upward
Health serves and has a deep understanding of the clinical
resources available to patients. Skills Required: Strong background
in establishing and maintaining relationships with healthcare
providers, hospitals, and other clinical service partners. Ability
to effectively collaborate with internal teams and external
providers to coordinate patient care and resources. Ability to use
data to identify high-priority providers, address gaps in care, and
develop targeted strategies to improve patient outcomes. Experience
in building partnerships with external clinical providers and
engaging with community stakeholders. Excellent verbal and written
communication skills, able to effectively interact with clinical
partners, patients, and internal teams. Skilled at managing
multiple priorities and coordinating schedules across various
stakeholders, ensuring timely care for patients. Ability to think
critically and adapt strategies to meet the evolving needs of
patients and external partners. Key Behaviors:
Relationship-Building: Develops and nurtures strong, long-lasting
relationships with external clinical providers, community
organizations, and internal care teams to support patient care.
Collaboration: Works closely with both internal and external teams,
ensuring effective communication and collaboration in achieving
high-quality patient care. Patient-Centered Approach: Always
prioritizes patient needs by ensuring access to the most
appropriate clinical resources and services. Adaptability:
Demonstrates flexibility in adjusting strategies and processes
based on changing patient needs, data, and external partner
availability. Accountability & Initiative: Takes ownership of
responsibilities, proactively addressing issues and opportunities
to improve patient care and service delivery. Attention to Detail:
Ensures that all interactions with providers and partners are
documented accurately and comprehensively, maintaining up-to-date
provider directories and service records. Competencies: External
Provider Network Development: Expertise in identifying, building,
and maintaining a strong network of primary care, specialty care,
hospital, and ancillary service providers. Data-Driven Decision
Making: Strong ability to analyze data (e.g., patient-specific
reports, quality metrics) to drive decisions and improve outcomes.
Quality Improvement: Focus on driving continuous improvements in
care quality, including addressing gaps in care and reducing
hospital readmissions. Care Transition Management: Proficient in
facilitating smooth care transitions, ensuring follow-up and
coordination post-hospitalization or after an emergency department
visit. Negotiation & Influencing: Ability to effectively negotiate
and influence external clinical partners to ensure quality and
timely care for patients. Cultural Competency: Skilled in
interacting with individuals from diverse cultural and
socioeconomic backgrounds, ensuring culturally sensitive care.
Communication & Stakeholder Engagement: Strong verbal and written
communication skills to engage and collaborate with diverse
stakeholders, including providers, patients, and internal teams.
Upward Health is proud to be an equal opportunity employer. We are
committed to attracting, retaining, and maximizing the performance
of a diverse and inclusive workforce. This job description is a
general outline of duties performed and is not to be misconstrued
as encompassing all duties performed within the position.
California pay range $60,000 β $65,000 USD Upward Health Benefits
Upward Health Core Values Upward Health YouTube Channel
Keywords: Upward Health, Santa Clara , Provider Network Coordinator, Healthcare , Santa Clara, California
