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Customer Service Representative

Company: Innovative Ergonomic Solutions
Location: Santa Clara
Posted on: November 16, 2021

Job Description:

Innovative is the leader in designing and manufacturing ergonomic, space-saving monitor arms and mounts for flat panel monitors, notebooks, and tablets. We are a global company that is on the cutting edge of ergonomic monitor arms, tablet mounts, POS systems, and sit/stand solutions for major markets such as the corporate office, retail, hospitality, healthcare, government, and broadcasting. Innovative proudly designs and assembles many of our products in the US at our headquarters in Easton, PA. Visit our website...
We are looking for an experienced Customer Service Representative familiar with manufacturing, warehousing, and distribution practices
Job Summary:This is a fast-paced role with a focus on technical and general customer support. You will be required to enter orders, answer emails or calls about order status or product specification and be able to coordinate the resolution of problems relating to orders, shipping, pricing, returns, or product issues.This position requires: (responsibilities)

  • The ability to accurately process product orders with an acute attention to detail
  • The ability to effectively multi-task and prioritize time and work
  • Clear and timely communication with customers, engineers, logistic teams, and sales people
  • Proficiency in the coordination of on-time order shipments with other departments
  • Strong computer skills and a general understanding of the manufacturing process
  • Order or demand management experience in Syteline, Oracle, SAP or other ERP systems
    A successful Customer Service Representative at Innovative
    • Is motivated, independent, energetic, and highly detailed
    • Is hungry for knowledge and willing to dig in to resolve issues
    • Is mechanically inclined with a good understanding of manufacturing processes
    • Has strong organizational, problem-solving, and analytical skills
    • Has good judgment and the ability to make timely and sound decisions
    • Is versatile, flexible, and willing to work within constantly changing priorities
    • Has outstanding interpersonal skills with a desire to be a team player
      Basic Qualifications:
      • Some college course work completed - Associates or Bachelor's Degree preferred
      • Minimum of three (3) years of customer service experience serving a product manufacturing company
      • Moderate to expert level experience with Outlook and Excel
        Innovative offers a competitive salary and incentive plan, paid time off, medical and dental benefits, and a 401(k) plan. We foster a fun, collaborative workplace. Our workstations have dual monitors and are in an open office environment.
        • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.'

Keywords: Innovative Ergonomic Solutions, Santa Clara , Customer Service Representative, Hospitality & Tourism , Santa Clara, California

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