Guest Service Agent
Company: Hilton Santa Clara
Location: Santa Clara
Posted on: February 10, 2024
The Hilton Santa Clara is seeking an enthusiastic Guest Service
Agent to join our great team and enjoy all the benefits of our
exciting hotel environment! Come be part of one of the finest Santa
Clara Four Diamond Hotels featuring 280 rooms in the heart of
Silicon Valley next to the San Francisco 49'ers Levis Stadium,
Great America Amusement Park and Santa Clara Convention Center.
To provide our guests with excellent service at the front desk from
making the reservation to departure. To respond to guests needs,
requests and complaints. To sell guest rooms, food & beverage
outlets and seasonal hotel promotions.
-Dental, Medical, and Pension applicable to the Collective
-Vacation, sick and holiday pay
-Free Parking at the hotel
-Room Rate Discounts with any Hilton Brand Hotel
-Additional Room Discounts for select hotels within portfolio
-Two pairs of slip resistant shoes a year
-Discount rates for travel such as car rental, theme parks, and
ESSENTIAL JOB DUTIES:
-Welcome and register guests expeditiously, provide information to
guests as needed, obtain identification and credit/check approval
as directed by hotel policy. Verify rate and departure date.
Confirm and modify information required to complete the
registration process as per hotel procedures.
- Check departing guests out of the hotel as per hotel
-Answer all guest questions accurately and resolve problems in a
timely manner ensuring guest satisfaction. Authorize revenue
allowances as allowed by hotel policy.
-Resolve guest problems and complaints. Adhere to guest safe
deposit box procedures.
-Responsible for knowledge of groups and functions in the Hotel on
a daily basis.
This is a full-time position and requires flexible schedule
including am and pm shifts, weekdays, weekends and holidays.
Compensation: $23.93 an hour.
The Hilton Santa Clara is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status or
disability. If you need accommodation for any part of the
application process because of a medical condition or disability,
please call (408)562-6714 or email Ngoc Diep at
firstname.lastname@example.org to let us know the nature of your
Keywords: Hilton Santa Clara, Santa Clara , Guest Service Agent, Hospitality & Tourism , Santa Clara, California
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