Customer Service Associate II

Company: VirtualVocations
Location: Santa Clara
Posted on: September 3, 2024

Job Description:

A company is looking for a Customer Service Associate II.

Key Responsibilities:

Receive and respond to inbound phone calls for customer assistance
Document all calls in ticketing and tracking systems
Act as liaison between claims department and providers

Required Qualifications:

High school degree required
2-3 years' experience in Healthcare claims operations or Call Center environment
Maintain a full comprehensive understanding of the covered plan benefits
Basic understanding of MS Office applications, especially Word and Excel

Keywords: VirtualVocations, Santa Clara , Customer Service Associate II, Hospitality & Tourism , Santa Clara, California

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