Testing

Company: Telegraph Hill Neighborhood
Location: San Francisco
Posted on: April 2, 2026

Job Description:

This candidate will directly supervise all of the front of house personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepares monthly reports and may prepare a budget for front office department. Train, cross-train, and retrain all front office personnel. Participate in the selection of front office personnel. Schedule the front office staff. Evaluate the job performance of each front office employee. Maintain working relationships and communicate with all departments. Maintain master key control. Verify that accurate room status information is maintained and properly communicated. Resolve client issues and opportunities quickly, efficiently, and courteously. Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel. Review and complete credit limit report. Work within the allocated budget for the front office. Receive information from the previous shift manger and pass on pertinent details to the oncoming manager. Check cashiers in and out and verify banks and deposits at the end of each shift. Enforce all cash-handling, check-cashing, and credit policies. Conduct regularly scheduled meetings of front office personnel. Uphold the company's commitment to hospitality. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P. guests and requests. Perform special projects and other responsibilities as assigned. Consistent professional and positive attitude and actions when communicating with guests and associates.

Keywords: Telegraph Hill Neighborhood, Santa Clara , Testing, Hospitality & Tourism , San Francisco, California