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Data Center Support

Company: eXcell
Location: Santa Clara
Posted on: March 27, 2020

Job Description:

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Data Center Physical Touch Support Specialist Supports the Data Center environments, including light equipment handling, dock to rack, and Windows Linux server support, BAR tape handling duties and after hours on-call support. Also included are standard Service Management functions Asset Management, Incident Management, Service Request Management, and Knowledge Management. Standard PRD OS and hardware break-fix in an IT data center environment (Production and Pre-Prod) Monitor ticket queue for new tickets and assign as appropriate Data Center Maintenance On Call Support Equipment landings and configuration Decoms of equipment EC Design and Compute Specific Data Centers Techs will use specific tools which help them know what is down and make necessary corrections to repair the systems Proactive break-fix is based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA May be asked to document Best Known Methods related to the procedures due to the document lifecycle and process evolution Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise Field Support Engineers when onsite as needed For in-house hardware, may be required to perform hardware failure analysis and parts replacement Scheduling and other administrative aspects of appliance EOL and equipment move Required Skills Basic knowledge of Linux command line Ability to run provided and documented commands through sudo Ability to run provided scripts in Linux environment, and work with output Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE Back Up BAR support General Responsibilities Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts Coordinate tasks with other CompuCom contractors Physical installation of backup hardware Install operating system on backup server hardware Maintain client required training Media Management Eject tapes from tape libraries in accordance with disaster recovery targets Prepare and ship tapes to offsite storage vendor Receive tapes from offsite storage vendor Load tape libraries with tapes for Scratch Pool new, returned expired, recalled for on-demand restores Perform post-tape load processes on tape libraries Recall tapes from offsite storage vendor Manage on-site surplus tape inventory Manage the tape lifecycle using backup and library software, and any third-party tools Dispose of damaged or EOL tapes in accordance with client Information Security policies Monitor and respond to media errors and tape alerts from backup software and tape libraries Data Center (dock to rack) light equipment handling requirements Install and removal (and retrofitting server rack shelving) Ability to work independently or as a team on repetitive physical tasks without direct supervision after initial on the job training on tasks Ability to operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200 lbs. with a buddy assistant No energized work - client safety protocol, security training, will be provided Schedule dock to DC goods receipt for all SC site data centers. Inventory equipment received - keep items separated by order number or PO number during all handling stages including final in-rack placement Move items received form dock area to the data center assigned equipment staging Hook up the power cables to server, dress and manage power cables as per DC manager's expectation Sort and separate all miscellaneous spare parts as per assigned Manage, break down and discard all packaging as per site Corporate Services Recycling guidelines and locations Stack and save all packaging material pallets designated as "Save and return to OEM vendor - coordinate schedule pickup with vendor and assist with moving and loading Assist with data center miscellaneous tasks which include but are not limited to the following or as directed by the data center manager Removal of end-of-life hardware from server racks, strip racks of rails and PDUs Reconfigure rack with new rails and PDUs Remove EOL racks completely Move or route de-energized power whips under computer room raised metal floor (typically 12 -24 high) Rearrange floor tiles to meet newly configured rows Assist with maintaining repair HAE CAE (Hot Aisle Enclosures Cold Aisle Enclosures) vinyl curtains Help maintain manage power cable management Row Rack labeling to include making and affixing labels to racks General housekeeping of DCs (i.e. remove trash on floor, blown off labels, moving equipment to designed locations, etc.) We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Keywords: eXcell, Santa Clara , Data Center Support, IT / Software / Systems , Santa Clara, California

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