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Desktop Support Consultant

Company: TechSpace Solutions Inc.
Location: Santa Clara
Posted on: March 27, 2020

Job Description:

Role Desktop Support Consultant Location Santa Clara, CA, Long Beach-CA Duration 12+Months Job Description Enable Junior Associate to be able to troubleshoot (remote or otherwise) and resolve incidents and service requests for end users in the areas such as emails, chat, network configuration. Carry out patching on the computers Responsibilities Incident management L1L1.5 Take a stab at L2 incidents for Shift left Antivirus client support AD support Image Management and application deployment VPN client support Email client support Assist in reporting OS Patching Basic network troubleshooting Application deployment Mobile device support Printer support Foundation ITIL Overview Service Life Cycle, incident management Introduction to ITSM tool (Service now) Stream specific User management in Active Directory Hardware models, Procurement process, Warranty support OS installation, Image (SOE) management Printer management and support Antivirus, VPN File system, Backup and Recovery Network Configuration and management O365, OneDrive, MS Edge, Cortana Patching on computers Desirable Skills Windows OS skills Basic understanding of Networking, VLAN, Wireless, firewalls, ACL Knowledge in SCCM and scripts Exposure to Active Directory Basic Network diagnostic commands Knowledge in Incident Management tools ITSM processes Analytical ability Basic understanding of antivirus, VPN , email client tools Mobile device support Printer support If you are interested please share me your updated resume to or reach me at 732-640-2138

Keywords: TechSpace Solutions Inc., Santa Clara , Desktop Support Consultant, IT / Software / Systems , Santa Clara, California

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