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Veterans Preferred - Technical Consultant, ITBM

Company: ServiceNow
Location: Santa Clara
Posted on: November 16, 2021

Job Description:

Military Veterans are Encouraged to Apply. Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.-

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

TheIT Business Management Technical Consultantwill be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to IT Business Management product capabilities and complementary technologies in a client-consulting environment including; Project and Portfolio Management, Demand Management, Application Portfolio Management. Lead all technical aspects of the project delivery and solution delivery including:

  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
  • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
  • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
  • Active Participant and Contributor and thought leader in Communities of Excellence (in Community) that Provides Mentoring, Implementation Support, Maturity Maps and Continual Improvements
  • Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
  • Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITBM practice portfolio, capabilities, expertise, best practices by providing in feedback Loop into Practice for Resource, Process and Technical Continuous Improvement
  • Achieve ITBM Practice and Individual KPI's and Metrics as defined
  • Up to 50% travel annually, driven by customer needs


    In order to be successful in this role, we need someone who has:
    • Desired certifications include:
      • ServiceNow Administrator
      • SCRUM, Agile, and/or Scaled Agile
      • PMP, CAPM or Prince2 Certification
      • ITIL v3 Foundation and/or Advanced ITIL Certifications
      • Experience in working with Enterprise IT software (e.g. ServiceNow, Salesforce, PeopleSoft)
      • Experience in Java, Java Script and corresponding frameworks, like jQuery, Prototype JS or Angular
      • Experience working within Agile or Scaled Agile frameworks
      • Experience with enterprise software implementations for large organizations
      • Solid experience in requirements gathering, including experience in creating process documentation
      • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
      • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
      • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
      • Active listener, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
      • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
      • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
      • Proven team player and team builder
      • Committed to customer satisfaction and reference ability and ensures that actions contribute towards a positive experience by the customer.
      • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
        We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

        Additional Information

        ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

        If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

        For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

        Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

Keywords: ServiceNow, Santa Clara , Veterans Preferred - Technical Consultant, ITBM, IT / Software / Systems , Santa Clara, California

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