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Customer Support Technical Training IV - (E4)

Company: Applied Materials
Location: Santa Clara
Posted on: November 16, 2021

Job Description:

Key Responsibilities * Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned. * Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; completes certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements. * Utilizes Technical Publications and System Product Business Groups to maximize technical documentation efficiencies; creates and augments documentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course development process/Instructional System Design (ISD); responsible for course design approval. * Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems. * Demonstrates knowledge and understanding of the Global Technical Training organization and operations and the AGS organization; informs customers of additional GTT courses/products available; assists marketing in building customer relationships and selling GTT products; analyzes customer issues/needs to determine future training opportunities; presents total training solutions for customer needs. * Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues. * Manages multiple projects of diverse scope and complexity; directs project team members. * Alpha Site support to Engineering in house or on an engineering tool provides review of ECO's; communication to the field * Supports GPS in the generation of docs. * Develop new procedures and Best Known Methods * First chamber Build . Work with Engineering and Manufacturing; participate on New Product final test * Develop technical materials * Observe technical activities to determine operating procedure and detail. * Interview personnel to become familiar with products & methods * Study tech docs to integrate a technology, operating procedure, production sequence and detail. * Review published materials and recommends revisions * Communicates with BUs to obtain current product information for courses updates; represents GTT at divisional meetings. Functional Knowledge * Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise * Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership * Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving * Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact * Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills * Explains difficult or sensitive information; works to build consensus Travel: 30% (post Covid travel restrictions) #LI Qualifications Education: Bachelor's Degree Skills Certifications: Languages: Years of Experience: 7 - 10 Years Work Experience: Additional Information Travel: Yes, 25% of the Time Relocation Eligible: Yes Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Keywords: Applied Materials, Santa Clara , Customer Support Technical Training IV - (E4), IT / Software / Systems , Santa Clara, California

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