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Technical Applications Specialist II (Microarray) (Hybrid)

Company: Thermo Fisher Scientific
Location: Santa Clara
Posted on: November 22, 2021

Job Description:

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

* Location/Division*
The Technical Application Specialist II is part of the Life Sciences Solutions Group (LSG) and is an important part of the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.

This is a hybrid position spending 50% at our Santa Clara site and 50% home office.

Position does not provide relocation assistance.
* How will you make an impact?*
The Technical Applications Scientist is responsible for providing remote pre- and post-sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

* What will you do? *
* Provide technical support for Thermo Fisher Scientific microarray product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
* Provide customer support on technical issues by utilizing all available resources and escalate issues or problems when warranted.
* Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
* Accurately record pertinent information from customer contacts in Customer Relationship Management system.
* Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
* Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
* Present technical updates to colleagues and contribute to department meetings.
* May present technical and product information at trade shows and in customer field visits.
* Participate in additional special team or individual projects.
* May be required to perform other related duties as opportunities arise.
* Some travel may be required for the position
* How will you get here?*
* Education*
* Minimum educational requirement is a B.S., B.A. or M.S. in life sciences or chemistry or a similar field.
* Preferred: PhD. or a PhD. with post-doctoral experience
* Experience*
* Minimum of 3+ years of laboratory experience in molecular biology techniques required. Experience in microarray analysis techniques is most applicable.

Position may require Covid-19 vaccination and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.

* Knowledge, Skills, Abilities*
* Proven ability to quickly learn large amounts of new, complex technical information
* Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
* Ability to manage multiple priorities
* Problem-solving ability
* Computer literacy, including spreadsheet, database, word processing and Internet applications
* A minimum two-year commitment to Technical Support is required due to the extensive up-front training needed

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! [](

Keywords: Thermo Fisher Scientific, Santa Clara , Technical Applications Specialist II (Microarray) (Hybrid), IT / Software / Systems , Santa Clara, California

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