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Senior Systems Administrator

Company: The County of Santa Clara - County-Wide Recruitmen
Location: Santa Clara
Posted on: June 21, 2022

Job Description:

DescriptionUnder general supervision, to install, configure and maintain the Server Operating Systems, Storage, Data Protection and Replication Solutions, Identity and Access Management (IAM), Infrastructure monitoring software, and other core IT infrastructure applications; to ensure the computing platforms are secure, reliable and highly available (minimal downtime) by monitoring the infrastructure environments, its performance, and by responding to problems and planning for growth.
***************IMPORTANT***************EXAMINATION DATES: Candidates who meet the employment standards will be invited to take a written examination that will be conducted online through a secure third party, tentatively scheduled for the week of August 7, 2022. Qualifying candidates will be notified with examination instructions via the email address attached to their application.

#INDTSSTypical Tasks

  • Manages technical changes, verifying testing results, and monitoring technical standards compliance and deployment;
  • Participates in long-term infrastructure administration planning efforts with IT groups;
  • Assists with development of infrastructure administration cost/time estimates;
  • Analyzes data from monitoring activities and define comprehensive, system wide improvements;
  • Actively monitors and publishes the availability plan discussing the ability of the IT infrastructure to meet the availability requirements of the customer;
  • Develops and maintains metrics around the system and institutes a process for continuous improvement; defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements;
  • Assists with the design and may lead execution of backup and disaster recovery plan for IT infrastructure;
  • Monitors production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;
  • Gathers required information for reporting on security issues; analyzes audit trails to detect systematic security violations; makes recommendations to improve security and participates in investigations as needed; and implements security measures needed to address security issues and/or enhance security posture of the infrastructure;
  • Provides technical support and administration for complex IT infrastructure to include support for servers, storage, backup and replication systems, IAM and core IT infrastructure applications;
  • Maintains reliability, performance and availability of IT infrastructure and applications;
  • Develops new alerts and monitoring techniques;
  • Writes reviews and/or maintains technical documentation for production environments;
  • Reports on key systems administrative metrics and key performance indicators (KPIs);
  • Provides coaching/mentoring to team members;
  • Evaluates, develops and implements enhancements to improve the reliability, scalability, sustainability, and availability of the infrastructure environment;
  • Performs software installations and upgrades to IT infrastructure systems and applications; applies server infrastructure system updates, patches, and configuration changes;
  • Troubleshoots problems by analyzing root causes and evaluating solution alternatives;
  • Provides feedback and recommendations on requirements based on health check results;
  • Collects and maintains tracking and configuration documentation and plans;
  • Supports and participates in the formal reporting of project status;
  • Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system requirements;
  • May be assigned as a Disaster Service Worker, as required;
  • Performs other related duties.Employment StandardsSufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

    Training and Experience:
    Possession of a Bachelor's degree from an accredited college in Computer Science, Engineering or a related field;
    and
    Six (6) years of experience installing and supporting infrastructure hardware and software, applications, and operating systems. Three (3) years of this experience must be at the County's Systems Administrator level.
    OR
    Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
    and
    Eight (8) years of experience installing and supporting infrastructure hardware and software, applications, and operating systems. Three (3) years of this experience must be at the County's Systems Administrator level.

    Special Requirements
    • Ability to travel to alternate locations in the course of work.If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
    • Depending on the position, related certifications may be desirable.
      Knowledge of:
      • Data analysis to define comprehensive, system wide improvements;
      • Metrics for continuous improvement;
      • Backup and disaster recovery planning;
      • Production, outputs, and services to ensure that quality metrics, are being met;
      • Infrastructure administration planning and cost/time estimating;
      • Server Operating Systems, Systems Virtualization, Storage, Data Protection Solutions, IAM, Monitoring and other core IT Infrastructure Applications;
      • Scripting language for process automation;
      • Alerts and monitoring techniques;
      • Production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;
      • Methods to determine security issues and violations;
      • Technical support for IT infrastructure systems;
      • Effective writing and technical documentation;
      • Key system metrics and performance indicators;
      • Principles of coaching and mentoring team members;
      • Infrastructure enhancements that improve the reliability, scalability, sustainability, and availability of the infrastructure environment;
      • Software installations and upgrades to infrastructure systems and layered software packages;
      • Problem troubleshooting by analyzing root causes and evaluating solution alternatives;
      • Technical changes, testing results, and technical standards compliance and deployment;
      • Tracking and configuration documentation and plans;
      • Project status reporting;
      • Principles of customer service.
        Ability to:
        • Research, evaluate, and test new IT technologies, trends, and solutions;
        • Report on key systems administrative metrics and KPIs;
        • Provide coaching/mentoring to team members;
        • Analyze data from monitoring activities and define comprehensive, system wide improvements;
        • Develop metrics for continuous improvement;
        • Lead the execution of backup and disaster recovery plan for operating systems, networks and servers;
        • Evaluate performance and determine how changes in the environment will affect performance and availability;
        • Describe problems and their solutions to non-IT workers;
        • Balance workload and priorities between many problems and tasks;
        • Quickly resolve any problems that arise with infrastructure;
        • Monitor production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;
        • Gather information for security issues and to detect systematic security violations;
        • Provide technical support and administration for complex IT infrastructure to include support for servers, storage, backup and replication systems, IAM and core IT infrastructure applications;
        • Maintain reliability, performance and availability of IT infrastructure and applications;
        • Write technical documentation for production environments;
        • Provide coaching and mentoring to team members;
        • Evaluate, develop and implement infrastructure system enhancements;
        • Perform software installations and upgrades to infrastructure systems;
        • Troubleshoot problems by analyzing root causes and evaluating solution alternatives;
        • Provide feedback and recommendation on requirements based on health check results;
        • Manage technical changes, verify testing results, and monitor technical standards compliance and deployment;
        • Collect and maintain tracking and configuration documentation and plans;
        • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system requirements.

Keywords: The County of Santa Clara - County-Wide Recruitmen, Santa Clara , Senior Systems Administrator, IT / Software / Systems , Santa Clara, California

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