Senior Systems Administrator
Company: The County of Santa Clara - County-Wide Recruitmen
Location: Santa Clara
Posted on: June 21, 2022
Job Description:
DescriptionUnder general supervision, to install, configure and
maintain the Server Operating Systems, Storage, Data Protection and
Replication Solutions, Identity and Access Management (IAM),
Infrastructure monitoring software, and other core IT
infrastructure applications; to ensure the computing platforms are
secure, reliable and highly available (minimal downtime) by
monitoring the infrastructure environments, its performance, and by
responding to problems and planning for growth.
***************IMPORTANT***************EXAMINATION DATES:
Candidates who meet the employment standards will be invited to
take a written examination that will be conducted online through a
secure third party, tentatively scheduled for the week of August 7,
2022. Qualifying candidates will be notified with examination
instructions via the email address attached to their
application.
#INDTSSTypical Tasks
- Manages technical changes, verifying testing results, and
monitoring technical standards compliance and deployment;
- Participates in long-term infrastructure administration
planning efforts with IT groups;
- Assists with development of infrastructure administration
cost/time estimates;
- Analyzes data from monitoring activities and define
comprehensive, system wide improvements;
- Actively monitors and publishes the availability plan
discussing the ability of the IT infrastructure to meet the
availability requirements of the customer;
- Develops and maintains metrics around the system and institutes
a process for continuous improvement; defines and ensures
continuous monitoring procedures are set according to the standard
procedures and requirements;
- Assists with the design and may lead execution of backup and
disaster recovery plan for IT infrastructure;
- Monitors production, outputs, and services to help ensure that
SLAs/OLAs, and other quality metrics, are being met;
- Gathers required information for reporting on security issues;
analyzes audit trails to detect systematic security violations;
makes recommendations to improve security and participates in
investigations as needed; and implements security measures needed
to address security issues and/or enhance security posture of the
infrastructure;
- Provides technical support and administration for complex IT
infrastructure to include support for servers, storage, backup and
replication systems, IAM and core IT infrastructure
applications;
- Maintains reliability, performance and availability of IT
infrastructure and applications;
- Develops new alerts and monitoring techniques;
- Writes reviews and/or maintains technical documentation for
production environments;
- Reports on key systems administrative metrics and key
performance indicators (KPIs);
- Provides coaching/mentoring to team members;
- Evaluates, develops and implements enhancements to improve the
reliability, scalability, sustainability, and availability of the
infrastructure environment;
- Performs software installations and upgrades to IT
infrastructure systems and applications; applies server
infrastructure system updates, patches, and configuration
changes;
- Troubleshoots problems by analyzing root causes and evaluating
solution alternatives;
- Provides feedback and recommendations on requirements based on
health check results;
- Collects and maintains tracking and configuration documentation
and plans;
- Supports and participates in the formal reporting of project
status;
- Gathers data pertaining to customer needs, and uses the
information to identify, predict, interpret, and evaluate system
requirements;
- May be assigned as a Disaster Service Worker, as
required;
- Performs other related duties.Employment StandardsSufficient
education, training, and experience to demonstrate the possession
and direct application of the following knowledge and
abilities:
Training and Experience:
Possession of a Bachelor's degree from an accredited college in
Computer Science, Engineering or a related field;
and
Six (6) years of experience installing and supporting
infrastructure hardware and software, applications, and operating
systems. Three (3) years of this experience must be at the County's
Systems Administrator level.
OR
Training and experience equivalent to the possession of a
Bachelor's degree. Relevant analytical, administrative, lead,
supervisory or management experience that includes interpreting
rules and regulations, gathering data and formulating
recommendations, and report writing can substitute for education on
a year-for-year basis;
and
Eight (8) years of experience installing and supporting
infrastructure hardware and software, applications, and operating
systems. Three (3) years of this experience must be at the County's
Systems Administrator level.
Special Requirements
- Ability to travel to alternate locations in the course of
work.If driving, possession of a valid California Driver's License
prior to appointment and the ability to qualify for and maintain a
County driver authorization.
- Depending on the position, related certifications may be
desirable.
Knowledge of:
- Data analysis to define comprehensive, system wide
improvements;
- Metrics for continuous improvement;
- Backup and disaster recovery planning;
- Production, outputs, and services to ensure that quality
metrics, are being met;
- Infrastructure administration planning and cost/time
estimating;
- Server Operating Systems, Systems Virtualization, Storage, Data
Protection Solutions, IAM, Monitoring and other core IT
Infrastructure Applications;
- Scripting language for process automation;
- Alerts and monitoring techniques;
- Production, outputs, and services to help ensure that
SLAs/OLAs, and other quality metrics, are being met;
- Methods to determine security issues and violations;
- Technical support for IT infrastructure systems;
- Effective writing and technical documentation;
- Key system metrics and performance indicators;
- Principles of coaching and mentoring team members;
- Infrastructure enhancements that improve the reliability,
scalability, sustainability, and availability of the infrastructure
environment;
- Software installations and upgrades to infrastructure systems
and layered software packages;
- Problem troubleshooting by analyzing root causes and evaluating
solution alternatives;
- Technical changes, testing results, and technical standards
compliance and deployment;
- Tracking and configuration documentation and plans;
- Project status reporting;
- Principles of customer service.
Ability to:
- Research, evaluate, and test new IT technologies, trends, and
solutions;
- Report on key systems administrative metrics and KPIs;
- Provide coaching/mentoring to team members;
- Analyze data from monitoring activities and define
comprehensive, system wide improvements;
- Develop metrics for continuous improvement;
- Lead the execution of backup and disaster recovery plan for
operating systems, networks and servers;
- Evaluate performance and determine how changes in the
environment will affect performance and availability;
- Describe problems and their solutions to non-IT
workers;
- Balance workload and priorities between many problems and
tasks;
- Quickly resolve any problems that arise with
infrastructure;
- Monitor production, outputs, and services to help ensure that
SLAs/OLAs, and other quality metrics, are being met;
- Gather information for security issues and to detect systematic
security violations;
- Provide technical support and administration for complex IT
infrastructure to include support for servers, storage, backup and
replication systems, IAM and core IT infrastructure
applications;
- Maintain reliability, performance and availability of IT
infrastructure and applications;
- Write technical documentation for production
environments;
- Provide coaching and mentoring to team members;
- Evaluate, develop and implement infrastructure system
enhancements;
- Perform software installations and upgrades to infrastructure
systems;
- Troubleshoot problems by analyzing root causes and evaluating
solution alternatives;
- Provide feedback and recommendation on requirements based on
health check results;
- Manage technical changes, verify testing results, and monitor
technical standards compliance and deployment;
- Collect and maintain tracking and configuration documentation
and plans;
- Gather data pertaining to customer needs, and use the
information to identify, predict, interpret, and evaluate system
requirements.
Keywords: The County of Santa Clara - County-Wide Recruitmen, Santa Clara , Senior Systems Administrator, IT / Software / Systems , Santa Clara, California
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