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Lead SAP CRM and C4C Technical Consultant

Company: Infosys
Location: Santa Clara
Posted on: June 23, 2022

Job Description:

Infosys is seeking a Lead SAP CRM and C4C Technical Consultant
As a Lead Consultant, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions, and facilitate deployment resulting in client delight. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization's financial guidelines. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
Basic Qualifications

  • Bachelor's/Master's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 7 years of experience with Information Technology.
  • Location for this position is Santa Clara (CA) or Austin (TX).
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currentlyPreferred Qualifications:
    • At least 7 years of work experience (certification is preference) in SAP CRM on Premise (two end to end implementations) and SAP C4C with at least one transformation program.
    • SAP CRM
    • Minimum 7 years of technical experience in SAP CRM
    • Must have hands-on experience in SAP CRM WebUI developments
    • Knowledge BOL and GENIL programming.
    • Good knowledge of workflows, smart forms, adobe forms and other techniques in ABAP including (WRICEF)
    • Should be able to do middleware configuration and troubleshoot issues
    • Know parallel processing, parallel cursor concepts and program optimization techniques
    • Must be good in debugging
    • Should know how to integrate web services using SOAP and REST techniques in ABAP
    • Know the upgrade process and must have worked in SPAU, SPDD and WebUI upgrade
    • SAP C4C
    • Minimum 3 years of technical experience in SAP C4C
    • Experience in ABSL, BODL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex solutions.
    • Provide technical support / Level 2 troubleshooting and ability to work on new enhancements.
    • Must be able to write code/customize the standard SAP application as needed.
    • Experience in ABSL Scripting and Knowledge on Ruby Scripting.
    • Hands-on experience in generating standard Print Forms and custom print Forms.
    • Should have hands on experience with C4C services Integration.
    • Must have experience in building integration flows between SAP C4C and other non-SAP systems while using web services. Experience in Sales and Service Modules of SAP C4C
    • Must be able to simulate web service requests using Soap UI or similar tool, and provide feedback while developing or evaluating the proposed approach
    • Experience in Managed Services activities by provide ongoing operational, maintenance, and enhancements to existing production enabled customers
    • Good analytical and logical problem-solving skills combined with the talent to quickly grasp new tasks.
    • Excellent communication and documentation skills.
    • Ability to work with offshore teams and coordinating work delivery between onsite and offshore
    • Flexible work timings required due to remote working environment including offshore overlaps twice a dayThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, Skype or email or face to face. Travel may be required in an ad hoc basis (depends on the current situation) as per the job requirements.
      About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation.
      With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
      EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
      To learn more about Infosys and see our ideas in action please visit us at

Keywords: Infosys, Santa Clara , Lead SAP CRM and C4C Technical Consultant, IT / Software / Systems , Santa Clara, California

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